Costa Coffee — Restaurant in Horsham

Staff were extremely rude. Made to feel like an inconvenience at all times. There was 3 of us with our children (3 children). Had to re arrange the table to be able to fit 3 high chairs around it. Staff staring at us like it was a problem. Ordered almond croissant, wasn’t given it. After 10 mins, I asked the staff member (lady with short blonde hair) who was very abrupt and rude and told me to wait a minute. After waiting 5 minutes, one of the other staff members comes over with a plain croissant, I explained I didn’t order this and had to show them the receipt?! He said ‘oh right’ in a very rude manner and walked off. They finally then gave me the correct pastry. Children cry, make fuss, have the occasional tantrum, it’s normal. The staff were looking at us and commenting. The lady with short blonde hair was cleaning up and then said to 2 other staff members ‘it’s like a crèche in here’. Why work in a coffee shop if you are going to complain about children?!? Absolutely beyond me. We spent £30+ between ourselves and what a mistake that was. Awful customer service. Made to feel like an inconvenience. New...

Well it's safe to say I won't be rushing back to Costa in Horsham... I was stunned by the behaviour of 2 of the staff members, the oldest members too. I approached the blonde lady on her laptop regarding a missing item on the receipt. I was very polite and reassured her that I don't need it in a hurry as I could see they were busy. She huffed and puffed and said 'Yeah, I'll get it'. Another member of staff gave me the wrong item and huffed when I corrected him. The blonde & miserable lady seemed to think it was ok to comment on our table and compared it to a creche. It made me and my friends feel uncomfortable and not want to return. As we left, I witnessed her slamming the highchairs down and doing more of that huffing. Maybe she should find a better career if she doesn't like parents and their children coming in to the workplace. After all, it's a coffee shop and us mums need somewhere to feed our children. The food was dry anyway so an...

As a coffee place it is okay. It does all the standard coffees and specialities that we all know. So what is different about Horshams Costa? Outside there is a shaded seating looking up and down West Street and the shoppers. Just inside there are a few couches again looking outside on to the pedestrianised street. The queuing area is bottle necked so people leaving and coming in can clash especially with prams. There are sockets with some seats for the laptop users amongst us. The barrista area is VERY noisy and sitting near it isnt recommended. There doesn't seem to be any noise cancelling. Seating extends out the back and upstairs is quite nice and quiet. The toilet on my visit was a serious issue. It was dirty, wet, water and urine mixed on the floor and seat. And no paper. Loses 2 stars for the...