Pret A Manger — Restaurant in Horsham

I love Prets generally and get regular takeaway from them when I’m in work in London but, although I live in Horsham area, I don’t go to this branch at all to sit in as when I go out for a coffee (sitting in), I do expect a china cup. Unfortunately, a lot of cafes think it’s acceptable post Covid to still use paper cups for sitting in. It isn’t. I go to Costa locally now instead if I want a coffee as they still use china. When I messaged Pret about this issue some time ago, they responded with some nonsense about not all branches have dishwashing facilities. Well Horsham branch had china cups pre-pandemic so I’m sure they could have china now if they wanted to. Paper cups should be for takeaway, china for those sitting in. It’s...

I had the pleasure of meeting Mihaela for the first time, and it felt as though we had known each other for a long time. She was exceptionally polite, warm, and welcoming. She took the time to speak with me, asked thoughtful questions, and genuinely tried to help in every possible way.

Despite the shop being quite busy, everything was well-organized, neat, and clean. The staff were also very polite, and I was served a lovely latte of great quality.

Mihaela truly made my day. She listened attentively and went above and beyond to assist me. I am very grateful for her kindness and professionalism.

Thank you so much,...

Used to always love the quality of service and food at Horsham Pret. Not anymore, hardly any duck in the hoisin duck wrap, mostly mashed bit of meat at one side of wrap..?? And the service was poor, paid extra to have in but had to help myself to second tray down as first one was dirty, no help from staff who found this offensive and asked for a serviette to be given one. Isn't that not what you're paying for? I said nothing and walked on. Oh and the staff found something about this funny. So as I was taking a seat in front of them they continued having a laugh at my expense. What a fab team of...