Milano Caffe — Restaurant in Huntingdonshire

Rude and not very accommodating!!!!

Myself my wife and a wheelchair user(cerebsl palsy, hydrocephalus) we're going to order food but when my wife asked if the cafe would heat up some mash(we had this ready as many many other cafes will do this) or if they could provide mash potato for the service user so they could have mash potato with his lasagne , which we going to order for him.

(Our service user can not eat solid food unless it is mixed with mash as it helps him to eat )

The man behind the counter was very rude and abruptly said no , no alternatives no suggestions , (even a jacket potato we could take the skin off and mash ourselves on the plate), just rude and devoid of customer service whatsoever.

This meant we could not eat in the cafe and this stressed out our service user who had just settled ready to order food, who had to now get up from his seat.

We were going to spend at least 45 to 50 pounds in the cafe as we would have a meal each and drinks.

Loss of potential regular customer and not what I would expect from a local cafe.

Absolutely...

Hmmm, honesty, service and order accuracy let's it down. The food was quite good. I ordered a panini, crêpe, coffee and soft drinks. Instructed to take the soft drinks from the fridge myself, so no glass. Had a baguette delivered, checked the order and it did state the correct item - no big deal and it was quite good, but not worth the price charged for the for the quantity, standard nor presentation delivered. The coffee never arrived by the time the food was finished so I approached the bar to enquire. They rang up another, but I said I'd already paid. The person who served me then arrived stated that I hadn't asked for one and she hadn't taken for one. I disagreed and worried that the person serving me was becoming unnecessarily confrontational. I produced the order from the table showing that she had rung it up, but she dismissed me with her hand saying it was OK she had made one now. No acknowledgement of the service level nor apology for calling me a liar in public. I said thank you, but she'd already turned...

Last night we decided to order some food to celebrate my wife getting a new job. We ordered our food and it arrived in good time but they brought the wrong drinks. Very graciously the driver went to get us the right ones. We then went to eat our food and found part of the food we ordered wasn't there. By this time the driver returned with the correct drinks so I spoke with him about the food and he informed us that he would be speaking with his manager who would then get in touch later that evening. It is now the end of the following day, we have heard nothing from them and, not only that, the number on the website fails to reach them.

If you would like a place where orders are done correctly and you get what you pay for, this is not the...