Pizza Town St Ives

Ordered online and turned up a little early. Email notifications said pizzas were ready to pick up 22 minutes after I ordered which seemed good! Waited.......waited.....asked ten minutes after that and response was "they're in the oven now". Ok......seems a little misleading. Maybe they're really busy? I mean one of the "chefs" was scoffing their face with pizza and no masks were being worn in the kitchen with 4+ people less than 2 metres apart (review done June 2021) so how it can't be much longer right?

Got pizzas 40 minutes after ordering, having to ask after them 3 times. Personally I felt forgotten about.

So the service and response to being potentially forgotten about made me make this bad review as I wouldn't have mind being told it would take 40 minutes. Not "your pizza is ready for collection (actually it's not cooked yet)” which felt worse.

Real shame as the pizza was very good. 🤷

EDIT:

Since posting the review, the owner took the time to call and have a constructive conversation about what was said. I was surprised but I think it goes to show that he wanted to appologise and improve their service. I see this as a positive thing and I am grateful that he took the time to try and rectify any negative experience I may have recieved. A good will gesture was offered and I will hopefully take them up on it as I will say again, the pizza was really very good! Thank you Pizza Town.