McDonald's — Restaurant in Huntington

Came in for food after a 14 hour shift always greated with a smile apart from tonight, I ordered my food on the self service counter as did my colleague either of us got a reciept I was stood by the counter when a young lad aggressively said wot do you want I replied my order mate number 52 so he just walked off & outside when my food came I went & sat down. I then seen the same lad questioning my colleague who's food I paid for so I went over & heard him say if you can't show me a reciept you cannot take the food which was highly embarrassing when there was other customers stood about so my colleague raised his voice an told him keep the food and money & walked out to which I went to the lad & asked for the reciept which I got attitude & I had to say am a paying customer here I just want the reciept & once I had I left the shop what a disgusting service we had after the young lady was so nice making sure we had hot fries as requested before the lad butted in.!!!! We work away from home & often stop there for food never again after that level of service how...

The restaurant was very clean. The condiments were all full and again the surface was clean. We needed 2 high chairs which again were clean with a bib and baby wipe on the tray, which i thought was helpful. The sides of the highchair were also clean as normally when i have used restaurant highchairs thats the spot that's been missed. The lady on the till was friendly and polite and took our order with out any trouble. The food was hot and tasty. The staff member even warned us about the childrens meals being hot. Whilst waiting on our food another staff member brought the children colouring sheets and crayons, she was lovely chatting with them too. On leaving we asked if they had any balloons. The lady ( i believe she was a manager from her uniform) brought out a box of balloons and asked the children if they wanted to choose. Again she was very child friendly, gave them all a balloon and wished the birthday girl a...

Half the restaurant and the toilets were blocked off in the evening as it seemed they didn’t feel like cleaning them. It also meant there was no wheelchair access to the disabled toilet. Their systems went down and we waited over an hour for our order. When we asked about the parking limit we were told by the manager to keep driving out and back in again if we didn’t want to get fined. I know McDonald’s used to have a clown as their mascot but I didn’t realise that’s how they run their restaurants. I think McDonald’s in the York area needs to seriously rethink their attitude towards customer service. Some of their staff are lovely, but the “apply today, start tomorrow” posters make me think they’re skipping over a lot of crucial training. There are some lovely people don’t get me wrong, but unfortunately a lot of your staff are letting...