Pizza Hut Restaurants York Monks Cross — Restaurant in Huntington

We've just had our worst date ever at this pizza hut. Got there and tried to order food on the online thing which didn't work, we had already told the manager we have had issues ordering in the past and he didn't offer to take our order in person. After failed attempts online we had to request to order in person which delayed things. We both ordered the buffet, I instantly asked about margherita pizzas and was told they would be out on the buffet any minute. my husband who is less fussy than me went to the buffet and got what he wanted. 25 minutes later I had still not had a single slice of pizza, not one new pizza of any kind including margherita was put out on the buffet. Loads of veggie pizzas no one was eating and that were getting cold anyway, and various people getting up and down checking for margheritas with no luck. In the end I spoke to 3 members of staff and complained to the manager, they finally put a margherita out and everyone that had been waiting for it rushed over and it was gone within two minutes. More waiting, spoke to the manager twice about it, finally some more came out after we had all given up. I've never been to such a bad pizza hut. The whole point of the buffet is that it's quick and easy and you don't have to sit waiting for your food to come, we spent our whole date with me watching my husband eat while I sat starving! When we left nobody apologised, manager busied himself washing tables instead of apologising when I had complained directly to him about the service, and we weren't even offered to have the price of a drink knocked off our bill. They weren't even busy. I can't believe they wouldn't prioritise margheritas when fussy kids eat buffet and want plain pizzas and loads of adults want it too. Other pizza huts keep an eye on the buffet and keep it stocked up with fresh pizzas, not ones that have sat going cold half an hour. Manager said some people had pre ordered food and their food got prioritised over the buffet - absolutely bizarre state of affairs if a restaurant full of people had to go hungry so some people who have pre ordered can eat quicker. Avoid...

Absolutely useless and overpriced. We insured our car through an insurance company that allows 2for1 deals in certain restaurants so thought we would try Pizza Hut. 1.the pizzas are ridiculously overpriced. 2.card only, which is a massive no for me as I’d rather the banks didn’t receive a percentage on every transaction I make not would I like them to know where I’m spending my money.Hate companies that do this. 3.Order on app only ? What? I had no idea how to use the app and no idea how to claim my offer and when I asked for assistance I was met with the response ‘it’s app only so if you want me I will get to you when I get to you ‘ , you would almost think they were unaware that the customer pays their wages? What I found hilarious about the whole thing is that there were only about 8 tables full in the restaurant and the staff were running around like it was the busiest most difficult job in existence! I wouldn’t mind but they don’t even have to take the orders themselves? Safe to say we walked out and safe to say I’ll never set foot in the place again. My advice to anyone thinking of going to Pizza Hut in the future.Have a look around, find a small local business that actually wants your business.Try and pay them cash if you can because it will save them having to pay a percentage to the banks.and discover how much more you can get for your money .Look after people that...

Dissapointed with Pizza Hut Monks Cross. Arrived at 19:00PM after telling us earlier that we couldnt book a table over the phone as they were only using 35% of the seating area and that if we waited in the Queue it would be a 20 minute wait... we were seated at at 20:15. We were then informed that we could only order using mobile phones which is a great idea to reduce contact with customers when the wifi actually works and theres signal to use mobile data. Because of this it took us another 30 minutes just to order off one phone and then equally transfer our money in to said persons bank account. Opted for the supreme and selected no peppers... when the Pizza finally came it had peppers on so had to wait another 15 minutes whilst everyone else ate whilst they made another after "checking the order" and insisting that i hadnt chosen the option for no peppers. Pepsi came flat and tasted like just soda water but this was rectified by the very helpful manager Jordan. Thank you Jordan for your help but the service we received was not what we expect from such a mainstream and...