TGI Fridays - Leeds Junction 27 — Restaurant in Kirklees

As I stepped into TGI Friday's in Birstall, Leeds, on a Saturday evening, little did I know that I was in for an unforgettable experience. Accompanied by my long-lost friend Suzanne, whom I hadn't seen in a decade, the night was already off to a promising start. Little did I know, it was about to get even better.

From the moment we were greeted by Ciara, our server for the evening, it was evident that we were in for a treat. With her warm smile and welcoming demeanor, Ciara set the tone for what would be an evening filled with laughter and exceptional service.

As we settled into our seats, Ciara wasted no time in making us feel right at home. Despite my slightly quirky sense of humor, which I must admit can sometimes catch people off guard, Ciara handled every interaction with grace and professionalism. When I jokingly requested a left-handed glass for my drink, Ciara's quick wit and willingness to play along not only had me in stitches but also showcased her ability to connect with customers on a personal level.

Throughout the evening, Ciara's attentiveness and efficiency never faltered. From her timely check-ins to her impeccable knowledge of the menu, it was clear that she took pride in her role as a server. What truly stood out, however, was Ciara's ability to turn what could have been a slightly awkward situation into a moment of shared laughter and camaraderie.

As the night progressed, it became evident that Ciara's dedication to providing exceptional service extended beyond her interactions with us. Observing her interactions with other diners, it was clear that she approached each table with the same level of enthusiasm and professionalism. Her ability to anticipate the needs of her customers and ensure that everyone left with a smile spoke volumes about her commitment to her role.

In addition to her impeccable service, Ciara's infectious personality added an extra layer of joy to our dining experience. Whether she was sharing a joke with us or engaging in light-hearted banter, Ciara's presence enhanced the overall atmosphere of the restaurant.

In reflecting on our evening at TGI Friday's, it's clear that Ciara played a pivotal role in making it truly memorable. Her outstanding service, coupled with her genuine warmth and humor, left a lasting impression on both myself and my friend Suzanne. It's employees like Ciara who embody the spirit of hospitality and make establishments like TGI Friday's truly stand out.

To the management of TGI Friday's Birstall, I cannot speak highly enough of the exceptional service we received during our visit. Ciara's professionalism, dedication, and infectious personality are a true asset to your team. Her ability to turn a simple dining experience into a night filled with laughter and joy is a testament to her outstanding character.

In conclusion, I would like to extend my heartfelt thanks to Ciara and the entire team at TGI Friday's Birstall for a truly memorable evening. From the delicious food to the exceptional service, every aspect of our experience exceeded our expectations. Ciara's exceptional service and unwavering dedication to ensuring her customers have an unforgettable dining experience are truly commendable. I have no doubt that she will continue to bring joy and laughter to all who have the pleasure of being served by her.

In Ciara, you have a shining example of excellence in customer service, and I have no doubt that she will continue to make you proud as an employee. Thank you for an evening filled with laughter, delicious food, and memories that will...

Absolute terrible time the few times I've visited at this particular tgi's which is the closest to my location! i really like the food but the way i have been treated is appalling!the staff there are mostly very young and rude,especially to my wife and seemed very short with baby shouting, which i cant control! This is highly unprofessional! 😕 the first time hair in my food and i was stood by the door for much longer than 10 minutes with physical health problems. The second time I ordered a glass of coke zero to discover half way down there were a white residue on the inside of the glass! When I asked what this was I was told I do not know! Which was even more concerning to me. The restaurant is absolutely freezing each time we have been we have come back simply for the food as my son is a very fussy eater and this is something he requests! The food is amazing and far from the problem apart from being undercooked on one occasion,. Each time we have chosen this location Me and my family have been placed at the side of the restaurant where we sit with our coats on, it is even worse for me as I have bad blood circulation. Me and family sat down today to eat and was told our host would be over to take our order and we were sat there for 15 minutes waiting and watching others being served and when trying to flag people down one of the 4 didn't pretend not to hear me after 15 minutes! We further was waiting 20 minutes a time for our bottomless chicken to come out after pre ordering on the first batch which i dont believe to be satisfactory as i was ready for more and ordering more and it wasnt been brought over and with the actions and attitude of staff im not sire if this is deliberate but it certainly feels it! Im not sure if it is just my family who they treat this way but I hope this isnt something they are doing on a regular basis and getting away with! I really don't understand and am very shocked how such a big establishment could be ok with projecting this kind of service and it makes me not want to go back even under these circumstances I've shown respect and integrity but I am very cross regarding this and feel robbed of my money for the service I've received. I must say hollie the manager is lovely and...

I haven't eaten at this chain for some time, and was deliciously surprised!

They have a vegan burger on the menu now, and it was really delicious! It came with mushrooms, melty Applewood cheese, lettuce, tomatoe, red onions and pickle. They were out of stock of the garlic aioli dressing, but I was given a Jack Daniels one instead. It was a little sweet for me, but really, really delicious, with the sweetness really balancing the savoury flavour of the burger. The small pot should be more than enough of your sugar allowance for the day. It came with plain fries, which were also very tasty. My partner ordered the nachos and sweet potatoe fries, and we shared some spicy onion rings, both really delicious.

The thing that stood out the most for me was the service, and our server, Jack Kaye was amazing! The way he welcomed us and came and introduced himself shortly after we sat down was very memorable. He said something like, "Hi I'm Jack, and I'll be your server today. If you need anything at all, just let me know." We eat out a fair bit, and sometimes I haven't experienced that standard of introduction in some of the better restaurants! He took our drinks order pretty quickly, and the food arrived pretty quickly too. He regularly checked if our food was ok, was friendly and chatty too, but also had the right aire of professionalism about him, like he cared about his job. The other staff gave great service too, and we really loved that idea you have of having the chef come out and serve the food to you!

It says on the qr code card you gave us that "We're making TGI Fridays better", well so far you're getting it right in my book! Great experience all round, and when we're next up in that neck of the woods, we will definitely be...