Bad Boy Burgers — Restaurant in Leeds

The service was absolutely shocking. I ordered from here tonight, and they forgot one of the milkshakes from my order. Normally, I wouldn’t make a fuss over a missing drink, but when it costs £5 for just one, it's a bit of a joke. I called the restaurant, and a woman answered. When I explained the issue, she told me they were extremely busy and blamed the Uber driver for not delivering it (funny how they’re so busy but it’s somehow the driver’s fault) anyway, I should contact the uber driver regarding this as they cannot do anything about it due to the driver not being one of their own.

To make things worse, she started giggling during the call. When I called her out on it, she claimed it was something to do with the kitchen. Not very professional when dealing with a complaint and trying to shift blame. After the call, I contacted the Uber driver, who said he was only given three bags but would go back to the restaurant to try and sort it out.

Once the driver got there, he called me and spoke to the staff. I don’t think they realised I was still on the line because the same woman started shouting at the driver, insisting he’d made the mistake and that they were too busy to give him the missing item. This was just minutes after asking me to contact the driver! She then yelled that it didn’t matter because I’d get a refund anyway. Despite the driver’s attempts to resolve the issue, she continued being rude, repeatedly saying how busy they were.

It was clear that she’s in charge, especially since she started shouting at the driver not to "talk to my staff like that." Honestly, it explains why the place has gone downhill. The food wasn’t great either, and it's probably for the best they didn’t fix the order—I wouldn’t trust them with my drink after that....

AVOID AT ALL COSTS.

Posting this as Bad Boy burgers/Uber Eats offered me a £10 reward and then refused to give me it. Not sure if this was the restaurant's fault or Uber Eats' but until either can give me the £10 they promised me this place should be avoided as they are scamming their customers.

An offer showed up on my app saying if I placed 5 qualifying orders of over £10, I would receive a £10 reward. As a result I ordered here instead of other similar places knowing it would work out cheaper in the long run.

I placed my 5th qualifying order last night (before which the message said PLACE 1 MORE ORDER TO RECEIVE A £10 REWARD and the next day the message changed to PLACE 4 MORE QUALIFYING ORDERS FOR YOUR REWARD.

I followed the help channels through Uber Eats who put me through to an advisor who completely ignored my issue and told me the issue was closed.

I raised it again and was told the same.

It's a shame to leave this review because I was previously a regular customer but definitely won't be again if this kind of thing is happening. If they've done this to me I'm sure it's happening to a lot of other...

Used to love this place, been ordering for years. But it's really gone downhill now, and I wouldn't bother anymore.

Small portions - (Less toppings on chips, one single thin slice of limp bacon on burgers)

Poorer quality ingredients - (Cheap nasty burger buns, cheap oily cheese on chips that's nothing like it used to be, the cheese goes see through when melted now it's so full of oil)

Low effort prep - (Chips used to have torched cheese on top, now its microwave melted, burgers are slapped together with ingredients going all over the box)

Food often arrives cold, soggy and falling apart.

I really do hope someone else takes over, or they up their game again. I used to order a couple of times a months, sad to see it...