Ice Scoop Gelato — Restaurant in Leeds

We used to eat regularly at this eatery on the popular food strip on Roundhay Road, Leeds . Even before lockdown it had started to go rapidly downhill. It was full of mostly gypsies with their counterfeit clothes and artificial bling. Sadly the service also began to correspond with the uncomfortable and mediocre atmosphere. Today was my first visit since the relaxing of lockdown and sadly the experience was memorable for entirely the wrong reasons. I only popped in to pick up desert for my wife. A strawberry waffle and 2 tubs of ice cream. At the counter it appeared that the service staff were mute, no greetings to welcome customers back. I tried placing my order and they dumbly nodded toward the direction of the back wall. I guessed they wanted me at the other till. I asked for a menu. The server surprised at such an unusual request attempted a cursory glance under the counter and continued to look baffled. I walked back to the ice cream section and as there were no labels on the tubs of ice cream, a guessing game began with me and the second server as to the flavours of each tub. Frustrated I went for the safe bets of pistachio and vanilla. I went back to the till and paid. The server didn't so much as acknowledge anything nor the amount or how long it would be un til I asked him. 12 minutes later he called out "mister" and handed over the brown bag with my waffle and Ic e cream. Returning to my car I was surprised to see 2 cars blocking my exit. I went back into Ice Scoop and asked who the Golf belonged to. With mostly "sign language" the server indicated another taller lad at the till chatting with one of his clone looking mates. Who indicated I'll be 2 minutes. I returned to my car. Now it was very close to breaking of the Ramadan Fast so I allowed him 2 then 4 then 6 and finally 8 minutes before I went back in and complained about why he hadn't moved the car. Instead of apologising he started showing attitude. Mumbling he had forgotten. I said that's not how you should treat customers but he became threatening and finally begrudgingly eventually moved the car. He was obviously one of the owners son who thought he could throw his weight around. Very poor behavior by the staff with their service, and total disregard for customer service and satisfaction. Very disappointed and suffice to say this is one establishment we will not be...

Would have given 0 stars if that was possible!! Absolutely disgusting costumer service the employees display towards people who come to eat at this place and spend their hard earned money. The staff member we spoke to was extremely rude and very arrogant - full of attitude like you wouldn't believe. We ordered a chocolate fondue which wasn't the nicest of things we have had in this place. Its only fair that customers are welcomed of their feedback and the staff to take this on board. Instead this is what happened........ We explained to the staff member with the slick hairdo who thinks he is better than anyone and nobody else's view matters. I advised him that the chocolate tasted pretty watered down and would have been nicer to use a different chocolate perhaps for a fondue which would atleast stick to my strawberries instead of sliding off like a pile of slime. The response of this incredibly customer orientated member was as follows... "The fondue may not be to everyones taste". I advised we appreciate this but are only giving feedback as a customer to which the gentleman replied "THE CHOCOLATE IS SH*T" and walked off to go to the toilet. This is unbelievable as in this day and age you should NEVER be spoken to in this manner never-mind being sworn at. Save your money and go elsewhere where you are treated as a customer and not an idiot who doesn't know what a chocolate...

Absolute joke!! Not only did we not receive any communication from the staff regarding our order, until 20 minutes passed still waiting on our desserts we were told the waffle machine was broken! I proceeded to ask when they were actually aware of this and were going to tell us! As it doesn’t take 20 minutes to make a waffle!! It took a further 15 minutes to make some cookie dough, which was brought to the table without the second scoop of ice cream, just before this was brought back over with the second scoop, it was dropped onto the counter top and he only made another scoop as we were all watching from the table! then the bloke walked off without giving us any cutlery! We had to ask! Common sense to bring some to the table when we first sat down! By this point we had to laugh at how much of a joke this place was!

After all this we were given a free drink “on the house”. I was ready to leave by this point.

While there was 4 of us, two with milkshakes, one with cookie dough, a girl waitress came over and took the plate from us when we weren’t all finished!

Would highly recommend finding somewhere else to spend money, very disappointing!

As we left it seems it wasn’t only us who found the place terrible, another table was arguing with the staff as we left due to the orders. Awful customer service and...