Joy’s Kitchen Leeds — Restaurant in Leeds

Our first visit here and we weren’t overly enamoured to be rushing back. Our starters (Salt & Pepper Ribs/Wanton/Hot & Sour soup) were very nice indeed. There were no particular issues with the service for the duration of our stay, up until we left. The main courses (Beef Brisket/Sliced Beef & Chilli from the authentic Chinese menu) were not really to our liking, but we acknowledge this isn’t the fault of the restaurant. The beer (draught Singha) was perhaps the worst imaginable and at just South of £6 per pint not acceptable - it was flat and it tasted as it would if the beer lines were not clean. What actually prompted this reluctant review was the particularly rude conduct from one of the waitresses. The bill was £68.10 with a discretionary 10% service charge, totalling £74.11. We left £70.00 in cash and left feeling a little underwhelmed, however we had elected not to complain about the beer because they were busy and replacement beer would likely have been no better. Once outside, the waitress followed us and challenged us (rather embarrassingly) in front of at least a dozen people who were waiting at a bus stop directly outside, about why we hadn’t paid the £74.11 bill total. I explained that the bill was £68.10, the rest (in their own words on the bill) was a discretional charge, and that we had paid £70.00 which was more than we were obliged to pay. I would potentially have rated as four rather than three if not for the inappropriate conduct of the waitress and the management really do need to address this at their earliest opportunity. I actually run a hospitality business and I was reluctant to leave a review at all, however I’m still annoyed about the harassment as we left and on that basis we are unlikely to return to try other things from the menu and avoid their draught beer. It’s a shame because things did...

EDIT: I was checking other reviews and found out about this place’s insistence that you pay the service charge. I was not the person paying during our meal and my dad didn’t check the bill, but I do remember hearing the total was higher than I expected. I have altered my review scoring because I believe this is a very unreasonable way to treat customers, even though I enjoyed the food and my time there. It makes me reconsider returning to the establishment. The rest is my original review.

Earlier this month I came here with my dad after struggling to find seats at many other places nearby and I’m really glad we ended up here.

We came late in the evening, shortly before they would stop taking orders. It was a weekend but the place was nice and quiet for us, only a couple other groups in eating. The food was brought to our table very quickly, which was great as we were starving!

The food was high quality and in great portions. I got to try some things like Peking Duck and found out that it’s really delicious! The staff were really friendly and helpful. They suggested that we do not order too much when we were unfamiliar with the portion sizes, and they were absolutely right. Definitely appreciated the tip because we wouldn’t have been able to finish our meal otherwise, and it’d be a shame to waste such nice food.

We both got the meal deal that lets you choose a soup, a main (rice or noodles), and a side, as you can see in the photo. It also came with the Peking Duck. Very filling and delicious! (My noodles not pictured)

If I got to come to this area more, I would definitely be a repeat customer here. Thanks for...

When you book a table, normal people would expect to be seated on time not to wait for ten minutes in the crowd only to be told that the manager had made a mistake without an apolgy. After seeing the manager bring people upstairs I asked her when will my place be available. Shegave me a full speech about my space is clearing up and I should understand them being busy and I should be able to expect to wait for at least 15 minutes and if I am not happy with this arrangement now I can leave. It is not what I have originally agreed on before at all! After she realized that she made a mistake of mistaking us as the ten people group, she made no attempt to apologize for the least bit!! This level of customer service is completely unaccepetable especially when I have been there twice and left a 20 pound deposit for the third time. Usually they also charge for a service fee with indifferent staff who perform a service as any other ordinary place who do not charge a service fee. I do not know why they would ask for a service fee without even give customers a mediocre service. And now the manager started yelling at people and basically asked regular customers to leave!! I do not know how this level of service is tolerable to anyone. I actually like the food even though some suggest that it is premade and been frozen. Now I will never go back there again. It is difficult to have faith in their food when the level of service is an...