Napoli Nel Cuore — Restaurant in Leeds

Was this real or were we caught up in a secret filming of “ Gordon Ramsay kitchen nightmares “ ??? Booked for a treat meal , never been before and read favourable reviews , but what a terrible poor experience . Arrived ten minutes late but had politely phoned ahead to let them know , but stood in the entrance doorway and nobody greeted us ! Five minutes passed before we were seated and another ten before asked for a drink . The portly waiter eventually came with his I pad and my partner started food order but his colleague dragged him away to take a larger tables order ! How rude ! Eventually ordered , 40 mins later a burnt portion of bruschetta arrived topped with sliced cherry tomatoes , could have made it at home ! Part way through we were asked if they could start preparing our mains !! This was over an hour after arriving , left the bruschetta and the waitress who turned out to be the owner snatched the plate and asked was there a problem ! Yes there was ! Spag Bol and Lasagne arrived and both very average, spag was not as good as a Morrisons saver meal . We left half our mains and I told them I was only prepared to pay for the drinks, this was greeted with rude silence and the bill slammed onto the table . I paid in cash and upon walking out the lady owner stopped us and asked “ aren’t you going to pay “ in a very abrupt way . Told her we had done and she told us not to ever come in again ! Gordon Ramsey never popped his head out nor did Basil Fawlty ! But our point was made of a bad experience . The pizzas may be famous but concentrate on your service and not on the endless trail of delivery drivers coming in for take out pizzas ! To be avoided ! Oh and answer your phone , it never stopped ringing . Photo as me getting rid of the spag Bol ! Nigel and Jo .

Is nobody going...

EDIT: The first time we went, this place was great. Unfortunately the second time they let themselves down. We arrived on a very busy Saturday - the place was packed. I'd booked our table several weeks in advance for my birthday. It was 20 minutes before they took our drinks order, nearly an hour before our food order. After being in the restaurant for 2 hours we hadn't received a single pizza. We complained about the wait. The owner pointed out that they were very busy. We pointed out that if they couldn't cater for that many tables, they shouldn't book that many tables in. The food was rushed out of the kitchen and the standard wasn't up to the first time we ate there - some of the pizzas were missing fillings, one was cold in the middle. The manager told us they would give us a free round of drinks in apology. When the bill came, no drinks had been knocked off. She told us the bar had made a mistake and eventually gave us a new bill. By this point we just wanted to leave, so we all paid up. When the last person paid, suddenly the amount left shot up - she'd added the discount back on!

It's really unfortunate. We loved this place, and the staff serving us were all brilliant. We saw one of them crying as we were leaving - and that's a sign of the impact bad management has on a team. The meal put an absolute stink on my birthday and we won't eat there again.

Oh man this place is an experience. Not only does it look and feel like walking into an Italian family run restaurant (because it is one!), not only is the pizza incredible (the Sofia Loren is unique and brilliant) but one of the owners frequently comes out to pootle on a keyboard and serenade the whole place. Went with my partner, we had a gorgeous time and loved every minute. Planning to go back for...

Went as a group for a birthday , live local and have gone here so many times before mainly loved it. The last two times I don’t know if it’s a change of ownership or something but service was appalling. Two of our pizzas were not cooked (which we knew wouldn’t be as saw on the screen they were out in the oven for literally one minute! ). The dough was still stretchy and sticky and the mozzarella was still in hard chunks! Staff said it was because of the style of pizza being a little smaller for a kid!🤔 yet the calezone for an adult was the same! My actual pizza was nice though. Slow service food brought out big gaps in between. There was only us and another table with one person on! So Christ knows how they cope if they have more people! Chef clearly annoyed we had complained about the Pizza! Muttering away. If you don’t cook the food obviously your going to get complaints! Your not doing it for free!! Clearly wanted us to go after this, turned music off clearing rest of restaurant and hovering around to take our plates and drinks, in a rush to get rid of us they threw the birthday cake away we had just cut up for people. They did apologise but didn’t offer to rectify and it’s because they were rushing us out. It was 9.00pm though so maybe they shut at this time I had not checked. Such a shame after many nice nights there to the last two times. Won’t be going again! Also speaking to a few friends they said they had similar experiences...