Morrisons — Local services in Leeds

Disgraceful. Staff unfriendly and unhelpful. Wanted some Ginger Wine, managed to find an assistant after 5 minutes looking and asked if they had any, a shrug of shoulders and the response "Ginger Wine, never heard of it," found another assistant who was equally unhelpful, gave a halfhearted attempt to look for it in "the beer section" and said they would find someone else to help me, never came back. Most of the staff here are rude, unhelpful and downright lazy, they just cant be bothered and dont care about customer service. Only visit here as it is local otherwise i wouldnt come at all. Queuing at the checkouts is time consuming and takes longer than doing the shopping, staff are slow and unhelpful and have an attitude that stinks, i hate the place. The only friendly staff seem to be the little fellow on the fish counter and the tall dark haired man on at the butchers. Came here for a couple of bits twice recently, only 4 self service tills opened with horrendous queues and 4 other tills i decided to go to the Express Checkout" what a joke, 3 people had got fed up waiting, and just left their baskets which caused problems for everyone, even though staff walked past them and two staff were actually stood next to them having a good old chat, no one moved them out of the way. The man at the till was ridiculously slow and everyone was extremely frustrated. Finally got my shopping and felt i had to complain so went to the Customer Service desk, Surprise Surprise no one there, i had to ask someone passing if they could get the Manager, POINTLESS. The guy came over and i asked him why at peak time were there so few tills open, why had someone been put on the express till who was clearly out of his depth and struggling to cope, he simply didnt know what to say and couldnt offer any explanation, this store is a joke and doesnt deserve to be there. The sooner it is closed down and an Aldi opened up in its place the better for everyone. I have awarded this store 1 star and that is only because it would not let me post this with no stars which is what i would have given it, but given i suppose the 2 or 3 decent staff they do have there is nothing positive about this place that i can think...

Pretty rubbish experience today. Wanted to buy some flowers and get them wrapped. For my daughter's first baby. She'll never have a first baby again. But although at least 5 different staff walked past me at the flower wrapping desk (3 chatting to each other as they passed), not 1 one bothered to ask if I needed help. 1 young person (female, pink hair I think) came over when I asked her, a big thank you to her. She went to find help, got an announcement on the tannoy for someone to come to help me, but still nothing. 10 full minutes later (yes, I did genuinely check the time), still no one. So I asked another person for help. He said there's no one to do it, she's gone home. End of conversation. No sorry, nothing. How hard can it be to wrap flowers? I assume this is a paid extra service, you lost money Morrisons. And I will never ever rely on you to buy special occasions flowers. The very sad thing is that my husband has worked for M for many years (decades) and was a customer service coach for some time. He is very loyal to M. Me, not so much if I get this kind of service. Oh, silly me, what am I saying? There was no service. Zero. Funny thing customer service, people seem to forget how money arrives into any company. Via the customers. There is no other way. So effectively, the customers pay the wages/bonses of the staff /colleagues/managers/directors. Look after the people who pay your wages please. This may seem a small issue, but I repeat, 5 colleagues passed me without asking if I needed help. And there was no one at the customer service this whole time. 10 full minutes. I believe that's a mystery shopper fail? And I don't think I'll be back to Horsforth. I'd rather go to Cookridge Asda, and that's saying something. Shame. M used to be so much...

Morrisons has a new weapon in its ongoing war of trying to make customers do their own checking out.

That weapon is Sonia.

I will use a self checkout for one or two items, though increasingly Morrisons has been trying to get customers to do full trolley loads, saving them the cost of staff, holiday pay, sick days etc, while getting the customer to do double the work and at no saving to the customer, only to Morrisons, so I have refused to use the trolley checkouts, instead picking a till with a human operator, saving me time and effort.

However, today, 4th June, 2017,at approximately 11.30am, till number 5, I was Sonia'd.

This involved my food and other purchases being treated with previously unthinkable levels of disdain and disregard.

6 pint bottle of milk? Dump it on the bread, though obviously do so from a reasonable height, wouldn't want to have the customer go to the trouble of chewing the bread when they decide to eat it.

The highlight was when the bagging area became what to my eyes seemed full, lucky Sonia has mastered the 'Squish it all down, some of it will be malleable...' technique of making more space.

Admittedly this system does make it very easy to bag your shopping as most items come out of the process as flexible 'lumps'

Thank you Sonia, I look forward to your...