The Woods, Leeds — Restaurant in Leeds

We booked for Sunday dinner having looked at the menu during the week and seeing that they have a vegan Sunday roast option (we’ve also eaten vegan Sunday roast here previously many times). Unfortunately when we arrived there was no vegan option, only vegetarian. The online menu has not been updated. This was really disappointing. It seems a really strange decision to provide 1 vegetarian roast option when it could easily be made vegan and cater for both vegetarians and vegans.

We ordered pizza instead and it was OK but we have had much better food here previously.

The other people we ate with ordered roasts and the Yorkshire puddings didn’t arrive so we had to get up to ask about this. The person behind the bar was very helpful and understanding, despite being on his own clearly trying to do a lot of things at once, he sorted this out immediately and was great. Not sure if they were short staffed but seemed like there were not enough people working.

It definitely felt as though things have slipped. It was also really cold and whilst I understand the vibe of the place is laid back and a bit rustic, some of the chairs are falling apart and are uncomfortable and need to be replaced.

We’ve had great food here previously so hopefully it was just a blip. The menu needs updating online and it’s strange not to cater for vegans these days. To say we had to pay a £40 deposit to book the table I would have expected a higher standard of both food...

I visited yesterday, as it was fully booked at Rudys next door to yours. And what a mistake!! The place looks very cool and welcoming, the menu a bit pricey bur correct and interesting. I went to the bar to order food and drink, pay and even pay a service charge as until that point everything was okay, and straight away after I got told there is no more chocolate Martini cocktail, and no other cocktails as you ran out of the " pre made mix for it" so you charge £9 for a cocktail using pre made mix for it ?? What a shame ! But not a big deal it's okay After waiting 35 minutes For the 3 pizza we ordered I asked one of the waitress (hiding behind the till on her phone...) How long for our food and she went to check Came back straight away with 2 of the pizza 1 cold (which was okay as was for 2 young children) and the other one for my wife but was missing 3 topping that was supposed to be one

They took it back and brought it back about 20 min later Same pizza as earlier just dry... Very Dry For the third pizza which was for me, I had to go and asked again to the make waiter And even offered him if he wanted me to go and cook it myself. I struggle to believe they are hand made pizza

Just very disappointed by the service, food quality I mean we pay £76 (including 10% service charge) I was expecting better As a trained chef and a customer I felt robbed...

Disclaimer: review for management not bar/waiting/kitchen/door staff. They’re great.

I’ve been to the woods before and my family came to visit, always had a good experience so obviously suggested the woods! My grandad is nosey and wanted to look at the reviews, I was really surprised to see the lack of professionalism in the responses and has left a bad taste in my mouth about the management/whoever is on the social media team. I’ve worked in the hospitality industry and I am aware that sometimes reviews can wind up management if they’re deemed to be unfair, however if you are being given feedback such as “it’s not as busy” or a complaint about the smoking area and your response is “pass that two star review onto the person who put the complaint in” or “that’s not what the tills say” it comes off passive aggressive and makes locals cringe. I suggest you really take the time to respond in a way that is dignified because it will come across as if you don’t care about your customers, and that’s not fair on the staff that are working with you. As far I can see the complaints aren’t about your staff it’s things that have been implemented and if you’re showing the Woods up with your pettiness, others will suffer.

You can choose to respond, I hope it’s a well thought out response that doesn’t prove...