Trissur Pooram Authentic Indian Kitchen — Restaurant in Leeds

🚨Attention!!!

I had a shocking experience of discrimination and disrespect at this restaurant. Despite the place being nearly empty, we had to wait ages just for menus and had to walk out. This wasn’t our first bad experience, hence avoided the place for quite some time, but this time we decided to give it another chance, hoping things might have improved. Unfortunately, nothing had changed.

The real issue started when I left a review.

🔹First of all, they responded in Malayalam a regional language clearly to hide the abusive content from non-Malayali speakers.

🔹 The response was insulting generalisations about the Malayali community, claiming that an “average Malayali is suffocated” seeing English people in a restaurant. As a Malayali myself, I found this deeply offensive, stereotypical, and shameful. It is highly disrespectful to the whole Malayali community.

🔹 They implied that customers like us aren’t “worthy” of their so-called “premium category” food, and even went as far as to suggest that people who can’t “afford” it shouldn’t be visiting their restaurant at all, while in my review I didn't mention anything about their pricing. This is an outrageous and classist attitude for any business to have let alone one that relies on public support. This kind of exclusionary mindset has no place in hospitality and reflects a deep misunderstanding of what it means to run a customer-facing business.

🔹 Shockingly, their response also included derogatory remarks towards women.

🔹 What’s even more concerning is that, instead of addressing my feedback professionally, they chose to drag other reputed local businesses into the conversation. They made nasty, sarcastic comments about restaurants like Taravadu and Kerala Canteen, seemingly in an attempt to deflect criticism and mock both those establishments and their customers. This behaviour not only reflects poor professionalism but also shows a clear lack of respect for their peers in the industry. They even went so far as to imply that for people “like me” those two restaurants “entho purath ittu tharum”. I would like to ask the person who wrote this response directly, Have you personally experienced such treatment there? What exactly do you mean by that? Are you claiming that places like Taravadu or Kerala Canteen treat their customers the same way you do? Dragging other businesses into a personal issue with a customer is petty, inappropriate, and damaging to the reputation of those who have nothing to do with the situation. It reflects poorly on your values as a business.

🔹 They ended by calling us people with “njarambu rogam” (nerve issues), simply for leaving a critical review. That level of immaturity is beyond belief.

Instead of taking criticism as a chance to improve, the restaurant chose to insult, mock, and bully a paying customer. This is unacceptable. Businesses must understand that reviews both good and bad are part of public feedback and should be handled with grace and professionalism.

💬 I urge anyone considering this place to think twice. If this is how they treat customers who raise valid concerns, it could just as easily happen to you.

📢 I will be sharing this experience with friends and family so they’re aware of the toxic response culture behind this establishment.

To whoever is managing the responses: This is not a personal blog or a social media argument it’s a business. Grow up, take responsibility, and treat customers with the respect...

------------- Response to Owner----------- Unbelievable and Disrespectful Response from Management

I’m appalled by the response from this restaurant. Instead of taking responsibility for their clear lack of professionalism, they have chosen to attack me personally and dismiss my concerns entirely.

Firstly, it's laughable that you’re trying to blame the delivery driver for your inability to get food out on time. If your food is “freshly made,” then maybe you should plan better to ensure that customers receive what they ordered, hot and on time. Don’t try to shift the blame when the reality is you dropped the ball.

Claiming that I don’t know anything about your cuisine is not only arrogant but also completely irrelevant. I don’t need to be an expert in Kerala cuisine to recognize when food arrives cold and late. Your attempt to dodge criticism by flaunting your “15 years of experience” is pathetic. If anything, that experience should have taught you how to handle customer feedback with respect and humility—not with condescension and lies.

I’m extremely disappointed by the fact that the you "owner" felt it was appropriate to call me at 9:33PM to question why I left a negative review. Reaching out to customers late at night in this manner is not only unprofessional but also invasive. Attaching the proof of the call.

My review was an honest reflection of my experience, which I am entitled to share. Instead of respecting my feedback and using it as an opportunity to improve, you chose to disturb my personal time, adding to the negative experience I already had with your establishment.

As for your claim that the food didn’t arrive cold—seriously? Do you think insulting my intelligence is going to win you points? I’ve ordered from you multiple times and know very well what to expect. The fact that you’re resorting to calling me a liar speaks volumes about your inability to accept any form of criticism.

It’s clear you’re more interested in protecting your ego than in addressing valid customer concerns. And the audacity to tell me not to order from you again? Trust me, that won’t be a problem. Your attitude towards customers is disgraceful, and I won’t be supporting a business that thinks it’s acceptable to berate and belittle people who dare to give honest feedback.

To anyone considering ordering from here—think twice. There are plenty of other places that serve great food and know how to treat their customers with respect.

Stop wasting time with excuses and start doing your job right.

Attaching the my first review and response from the owner for...

This restaurant brings the diverse Kerala South Indian cuisine style of cooking to Burley in Leeds and it does not disappoint. It is situated about a mile out of the city centre on Kirkstall Road with Weaver Street serving as free off main road parking next to it. The layout is one of a long linear set up (formerly Meat is Dead premises) and delving deeper into the area affords reasonable quietness. We visited 6:00pm, when initially, no other customers were present. A great place to drink our mango/ lime apple cider (highly recommended) and to watch Leeds go by and start to relax after the working day. Kerala is 'The Land of The Spices' so if you order a spicy dish- expect it to be just that. We had popadoms and pickle tray starter. The pickles ranged from cooling to piquant and complemented the crisp light popadoms. This being our second visit, I noted that the menus have now been professionally prepared and presented with a more condensed, but nevertheless varied menu, with English explanations outlined below. My starter of Chilli Chicken was both generous and cooked with a spice base that beautifully built in flavour and strength as it was consumed. The lovely waitress, they all have impeccable manners and cater to you individually, pre-assured me that if it was too spicy she could bring a yoghurt cooler. My son's onion bhaji didn't disappoint either. It looked evenly cooked and was a generous portion. I could see the staff's attentiveness with regular glances to see if we had finished each course before they served the next. Our waitress regularly approached us mid course to check if everything was to our taste. My Railway Mutton Curry, served with Chapatis and butter garlic rice was tasty and the meat fell apart in the mouth. My son's chicken paratha was served in a banana leaf and was both generous in portion and rich in taste. Our bill was reasonable and I gladly left a tip. This restaurant is fit to included in the Leeds City well established dining experience and I anticipate it will go from strength to strength. The Kerala method of cooking brings new smells and tastes to the run of the mill typical indian food we have so much revered and become accustomed to. We will be trying further vegetarian and fish dishes in future. Well worth our 30 miles round trip to sample. Well done this...