Burger & Bird — Restaurant in Lewes

This place came highly recommended to us so we went there for my son's birthday - total 7 people.

The atmosphere is good but was very disappointed with the service. Olivia, our waitress, was lovely, but we had to wait 1hr 20 mins for our main course to arrive, AFTER we had eaten our starters!! Normally you would expect to wait around 15/20 mins!!

Once I enquired to why we were still waiting, it arrived within 10 minutes!! So I assume the order was forgotten to be put through!! By this time the mood at the table was gone! We had watched People who came AFTER us being served BEFORE us....we were all fed up by the time our food arrived!

After all that, sadly the food was not that great, our kebabs were very cold and tasted very bland, it was over powered by the salad - the meat had not taste!. The flat bread was very chewy. The burgers ordered (3 different types - Italian, Texan and Zing), did not stand up to the flavours expected, but I was told the meat was soft and nice. Family reported that the chips were good!

My husband is gluten intolerant, his "gluten free" food gave him a bad tummy ache with in an hour of eating. I can only assume care was not taken in the kitchen. This can be very harmful and dangerous for those who suffer this condition!

At around £15.50 / £15.99 for the main dishes...they all were somewhat disappointing!

All in all I think it's expensive food for poor taste and service (not forgetting the danger of gluten contamination in my husband's food!)

Also, I wanted to take a cake in for my son (which I have done often before for various birthdays - venues would always happily accommodated at no extra cost) - here I was told they would charge me £9 for keeping my cake aside until needed! So obviously I didn't take one!

So folks, if you are expecting normal service, DO NOT order starters... or you'll be waiting a LONG time for your main course to arrive!!! If you are Gluten INTOLERANT, just don't bother going there. Stay safe - eat elsewhere!

We spent £190.23 in there, but don't recommend this place and came out disappointed!

UDATED AFTER REPLY BELOW. 5/8/24

It WAS 1hr 20 mins wait, your waitress is aware I was unhappy as she apologised several times. Sadly I was polite enough to not create a scene! Now u have just called me a liar, so no thank you I will not be giving you my money again not recommending you to my friends.

Also my husband suffered for two days after eating contaminated "gluten free" food. I made it so clear to your waitress that he was...

Upon arriving we were offered a table, but asked if it was possible to sit at another one which was unoccupied as we preferred the location. We were told it was fine to sit there and were provided with menus. Two minutes later what appeared to be a manager approached us and asked if someone had seated us on that table, as they had a party arriving which would need that space in an hour. There were at least two other vacant tables of the same size which were free, and the table we had selected and which had been okay'd by another server, did not have a 'reserved' sign or anything similar. We were then (after much back and forth between the staff) told that it was fine, and we could in fact remain seated. The hummus on the menu really needs revision in my humble opinion as it is more like a bowl of salsa. It is not entirely unpleasant, but not like any hummus I've ever made, shop bought or been served anywhere across several countries. The restaurant was probably about 1/4 full and it was not peak time, however after our 'hummus' starter, our mains took about 30 minutes to arrive, considering we had ordered the chicken kebab which only had 3 small pieces of cooked chicken on top of some salad and pitta, I am not sure how it took as long as it did. Personally I think the portions are quite small for main dishes and for their price, I didn't really leave feeling very satisfied after sharing a starter and having a main plate. I would also warn that the spicy rice side, is quite nuclear and not really enjoyable unless you've suffered some kind of accident to your taste buds. Once we finished, we spent 10 minutes trying to catch the eye of a server in order to get our bill. Should probably also note that nobody checked if our food was okay during our meal or if we required anything further, or any more drinks etc. Eventually we had to walk up and pay at the till as the staff were all just gathered near the bar area lost in conversation. On paying, nobody bothered asking if everything had been to our...

What a lovely addition to Peacehaven this restaurant is! Coming up to it, Burger & Bird definitely stands out on the street, with its black-painted exterior and comfortable outdoor seating. As I walked inside, I was greeted by a jovial staff member and seated almost instantly (despite the place bring quite busy!). The menu is small, simple, but with enough variety to sate anyone's appetite, with vegetarian, vegan and gluten-free options clearly labelled. I had the chicken thighs with skin-on chips, my partner had a classic cheese and bacon burger, and we had BBQ wings between us. The food took a little while to come, no longer than I would have expected to wait, though, considering how busy it was! The food itself was absolutely lovely. The chicken was moist, the thighs had a perfectly chargrilled skin, with plenty of sauce and the chips were perfectly crisp. My partner was very happy with his burger, and the wings were fantastic, smothered in BBQ sauce with a sprinkling of black and white sesame seeds and green onions. All in all, we spent less than £30 on all this food, with two large soft drinks on top of that. Very reasonably priced! I will definitely be returning, it's a lovely change to having a...