Domino's Pizza - Liverpool - London Road

Will be taking this branch to the small claims court. Never received a refund for an order in March, they keep telling me they processed the order. I have 3 months of bank statements and PayPal transactions that proves they didn’t. I have just stupidly placed another order with this store as it’s the only one that delivers to my area. Order was processed, email confirmation received and money already taken out my bank. 1 hour later no order arrived, rang the branch and they told me there is no order for this number, I told them I have the email open right now that shows me the order confirmation. I was told to ring customer services and the number is in the app. Ended the call and checked the app, couldn’t find the number so rang back. I then said I don’t understand how there is no order as I have the confirmation, I was told they don’t deliver to this postcode now it’s blocked due to many complaints. So basically I have 2 kids absolutely starving and staff who don’t give care. I didn’t receive any confirmation that my order was cancelled or they don’t deliver here. Disgusting communication and customer service. I was told a refund will be processed but I’m not holding my breath. More evidence for my small claims anyway. Ridiculous, unhelp staff and a joke of a branch! AVOID AVOID AVOID!!