Sham Eastern Sweets — Restaurant in Liverpool

I recently visited this sweet shop hoping to try their Kunafa, but unfortunately, the experience was quite underwhelming — both in terms of taste and customer service.

What was even more disappointing was the customer service. The girl at the counter was extremely unprofessional and seemed completely disinterested in helping. There was no eye contact, no smile — just a cold, dismissive attitude. I asked her the prices of a few sweets, and she barely responded, as if I was bothering her or asking for something for free.

For a place selling sweets — something that should bring a sense of joy — the attitude and service were shockingly poor. It’s really unfortunate when the staff make you feel unwelcome in a place where you’re spending your money.

Definitely not an experience I’d want to repeat or recommend to others. Customer service matters, and here, it was...

I had an absolutely terrible experience here. I bought the baklava, and it was completely tasteless — dry, flavorless, and nothing like the authentic Syrian quality I was expecting. It honestly seemed like it had been sitting out for days.

To make matters worse, the price I was quoted was lower than what I was actually charged at the card reader, which felt very misleading. I ordered 1 kilogram, but when I got home and weighed it, the box was only 910 grams — definitely not what I paid for.

Overall, this felt like a complete scam and a total waste of money. I won’t be buying from this shop again, and I wouldn’t recommend it to others. If you do decide to visit, make sure to double-check the prices and the weight...

Really rude staff and the sweets tastes nothing like Syria they are super dry with no syrup I mean basbosa is basically a semolina cake drenched in syrup butter and blossom concentrate yet you fail to even have any of the main ingredients in it ...I cook it better at home and bought it from you just because had no time yet it's dry ...u gotta be a real loser to go wrong that bad ! And the staff that guy need to work in some bazar he is so vulgar I said can you choose a not so dry pieces for me and he went "oh God the customers is this street are all low level customers ! I mean mste why do you work...