The Book — Restaurant in Liverpool

Booked for a Birthday lunch for two - so disappointing! The service was abysmal. Literally had to chase for everything, from ordering food, drinks, to plates to eat off! Staff were just miserable. Everything took forever. Not 1 member of staff asked if everything was ok during starters and mains. My cocktail arrived with marshmallows missing - waitress spilt a good portion of this £9 cocktail (no trays used, just carried over by hand) - not a sorry, let me get you another, let me wipe the table. Sharing starter just dumped, with no offer of a plate to eat it off. Food was average, at best. The camembert sharing starter was so lack-lustre, literally no imagination for presentation - few sticks of carrots, some sad-looking celery, and the ‘warm toasted bread’ had seen better days. It was neither warm or toasted. It just tasted stale. For £13, it was a disgrace. The pizzas were bad. So bad. Needed glasses to spot the toppings. Mine was missing advertised toppings. I’ve had better from Tesco nearby. Oh but when we asked for the bill, it was there in less than 30 seconds🤣Even then, not a ‘was everything ok?’……probably terrified of the reply. Complete waste of £100. This place is delusional with its City Centre prices as it just doesn't deliver. At all. Average, verging on poor, food. Disinterested staff. Shockingly poor service. Needs to pull its head out of its backside and sort it out. Pop up to 51 Mill Lane……like a...

We visited for lunch. Drinks took 25 minutes to come to the table. When we asked where they were the rude blonde waitress told us it was taking a while as the drinks were "being built"! Vodka & fruit juice was built and delivered. Bit disappointed as the cocktail menu looked good. They didn't have any of the ingredients in and had to go to Tesco for the juice. We were charged for the cocktails from the menu which were £8 each. We didn't get these and felt ripped off. It took 30 minutes for someone to take our order. This was unfortunately the same waitress. I could list everything that went wrong but life is too short. To sum things up, really bad service, expensive food and drinks for what they were when they arrived didn't look great. My friend didn't get her main course. The brown haired waitress was ok but the other lady was very rude and unhelpful. Won't be going back and was relieved to...

Had a wonderful brunch here yesterday while I was visiting family in Liverpool. Really lovely place. Great atmosphere and friendly, helpful staff. It did get quite busy and so we had to wait a bit for our food hence the 4 stars. We were told there would be a longer wait than normal before we ordered so agreed this would be fine. 2 of us had the full English breakfast and the other 2 had the breakfast hash brown stacks. These looked delicious and I was told they tasted amazing. My breakfast certainly was. The quality of the food was great. We had a couple of hot drinks which were good too. Everyone was happy with their food. I would love to go here again one evening to try something else from the menu. Will certainly be looking to return when I visit family again which I...