144 On The Hill Restaurant and Bar — Restaurant in London

I have updated my previous review following a recent visit courtesy of the restaurant management. It was an altogether different experience with a new and more engaged service team. The food was never the issue which on this second occasion was faultless as was the service. This is what it should have been on our first visit but credit where credit is due, they have redeemed themselves with a first class enjoyable evening and attentive but not intrusive staff. A special thanks to Mario who appears to head this new and improved team and a thank you to the restaurant manager for ackowledging previous faults with service. We would definitely return and the 5th star may then appear. All in all a very enjoyable experience in a fantastic setting.

1 Star for the food I visited with a friend for an early dinner. They advertise a steak and wine evening but there is no 'menu' on the website as to what this includes. When we arrived it would appear even the staff were a bit confused. Despite being empty in the restaurant, we had to wait 20 minutes for a bottle of Prosecco. When this finally arrived, it appeared our 'server' was a trainee and had never opened a bottle before so had to be assisted by someone else. This did not bode well. The service was appallingly slow bearing in mind when we arrived we were the only people there. (there were a smattering of guests in the lounge area) . They did not ask if we wanted any water or starters as the confusion had already set in that we wanted a specific menu which they advertised. It was a bit like Fawlty Towers. Others have mentioned poor service and having spoken with a few people who have been all say the same. They really are missing a trick as the food was really delicious despite the steak being served with mysterious and unamed 'accompaniements' which were just a few vegetables so the chips added on in a miniscule dish racked up another £5.00 per person. We politely referred our situation to the lady who helped the trainee server and she took off the service charge ! This is discretionary so it would have been appreciated if either something was removed from the bill or an offer of another glass of wine made. It was poorly managed, if managed is the correct word and yet it could have been so much better, so easily. I had tried to address this directly to the restaurant via an email they sent but the email address was incorrect and no one bothered to respond when it was forwarded to another email address on the same email. They really are missing a trick here. The restaurant is very sumptuous but lacks any ambience or manybe that's how we felt after a very long dinner exacerbated by what can only be described as utterly...

Today was supposed to be a lovely birthday lunch for my mum but it turned into a such a horrible experience. Firstly despite pre-ordering lunch we waited over an hour for food. When the food arrived a lot of it was cold. As a result we all ended up eating at different times. There were long days with drinks and the delays continued. We asked 3 times for a special birthday cake to come out for my mum and this did not happen. I asked to speak to the manager who instead of coming to speak to me at our table summoned me to an area where I was on my own with him. He was rude and disrespectful and I couldn’t believe as a customer how I was spoken to and treated. I was nearly in tears as today was supposed to be a special day for my mum. I will never return to this restaurant and would not recommended it to anyone. The only positive was our waitress Ana who was lovely.

Reply: Thank you for your response, however you are completely wrong and quite frankly very defensive. The one item that might have come at 25 mins was one starter!! We asked for all food to arrive at the same time. All of the roasts arrived over an hour late! And in fact individual items of food that were cold were all brought out again on a separate plate. So yes we did eat at different times. It’s also unacceptable for even one customer to be eating out of sync! I’m shocked to read that you believe this is ok.

Please would you like to share the CCTV? All drinks were delayed including soft drinks! As a customer I was not looking for a discount I wanted an apology from your manager! He was very rude and arrogant. As I said previously I would never recommend your restaurant to anyone! Such an...

We came for a brunch at 12:00. The service was poor - starts from Reception. When I arrived the reception was empty, nobody was there and the waitress advised the receptionist will come soon. After 7min of waiting, the receptionist said the table is not ready so I sat down in the lobby. Couple of mins after, we have been seated to the table - I was so surprised to see the empty restaurant - nobody was there! So why the table was not ready upon my arrival? I was on time. The receptionist tried to give us the worst table in the house and when we asked for something better she said they are fully booked. (Rule number 1 - you don’t give the worst table to the first guests, number 2 - the place was empty, number 3 - I know ResDiary, saw they bookings whilst I had to wait - not fully booked at all). After insisting, we received better table we wanted. A few mistakes from our waiter that was smiley and lovely but not attentive - we ordered still water, received sparkling, we also received dish we never ordered - this was removed once we pointed out. The food was ok, not outstanding but good enough. After one hour lady approached us and advised they will need a table back (restaurant still half empty). No, we could not sit and grab another coffee, they offered us lobby. No thanks, we will never return back. The stuff is not welcoming at all and they will need to start using a common sense and treat people with a respect. Please make them want to come back, Learn the booking strategies and don’t kick out people when the restaurant is half empty! It is bad for your business. I would understand if the place was fully booked but it wasn’t. Very...