Afternoon Tea at The Winter Garden Restaurant at The Landmark London — Restaurant in London

Where do I even start?!

My friend reserved an afternoon tea for three (my birthday celebration), and she arrived around 16:15, 15 minutes before our booking. Upon her checking in, she was informed that the table was not ready and to wait. She was not told to be seated at our table till past our booking (believed to be 16:40). I arrived a few mins around that time. As soon as John (our initial waiter came) he immediately without any pleasantries accused the entire table to be "late" and informed us that we'll be getting all the food together as we need to leave by 6. We completely were understanding of the rules that tables need to be readied for dinner after 6 and appreciated that food will come all at once, but we found the way he communicated that to us initially was in such rude manner as if we were not paying customers. When making our order, we informed him that my friend does not eat fish. He said he will change that for something else. None of what he promised actually happened, the sandwiches came first which included salmon for my friend. The drinks came a little after. There were barely and waiters around for us to flag down and at some point the new waiter (bless him) had to look after many tables by himself.

The sandwiches ran out after the second refill (this was half 5). Meaning they don't even portion it for each table and some eat more than others for the same price paid.

Around that time, my friend was expecting the birthday tart to be brought out for me but that took ages to happen and John rudely said "you need to give me specific eye contact for that"????? What the hell does that even mean!

That tart was the only nice dessert they actually had. The others were disappointing at best.

Closer to 6 (but not quite) we ordered tea. At this point there were 4 other tables still around us who were having their afternoon tea. Those took 20 mins to come which ran past 6. When John came to clear the table he said we'd need to leave and I explained that we were still waiting for tea. He rudely suggested we shouldnt have ordered close to 6. That is completely understandable if not for other people still around us still eating and chatting. It wasnt 6 when we ordered the tea but it took ages to come just like everything else. I honestly felt so little in that moment. To top it off the supervisor Victoria rudely passed the cheque on our table when there was a cheque already there and we were waiting to pay. It felt like a "get out of here" gesture. I was wondering what we did to deserve that service but now looking back, all the other tables had some men sitting and I dont believe they had the audacity to treat those tables like they treated us fearing the lashback. We did not once make a scene or shout or disrespect anyone who worked there. The afternoon tea was £70/person and you'd expect the utmost service but you could get a better one literally anywhere else for cheaper.

I'd like to make note that the nee waiter who i cant remember the name of and Hamza who took our payment were very respectful and kind and apologised to us perfusely when they werent at fault. None of the others did with sincerity.

We discussed all the above with the manager who apologised but not eeally understood how bad the service was and tried to persuade us to stay for coffee and desssert on them but we refused as why would we want to stay in that place for any more second?!

Some of these waiters need to be retrained on how to talk to customers especially in such establishment.

If you want to actually have high quality service afternoon tea then go to The Ritz or Jumeira hotel. The only nice thing here...

Yesterday my mother and I attended The Landmark Hotel for festive afternoon tea and just wow. We go for an annual afternoon tea around the festive period in London, we’ve been to the big names like Ritz, Savoy but The Landmark Hotel was in a whole other category. The whole experience from entering to existing the hotel was magical. All the staff are so attentive and try their very best to make your experience at The landmark magical. They cater to all your needs without a single hesitation. All the staff were so polite, kind and friendly. Just from observing others whilst sitting eating our afternoon tea we could see everyone was receiving the same level of care and attention. Now the food that was served at afternoon tea was so fresh, truly mouth watering compared to theirs competitors they hit the nail on the head. Fresh, tasteful and well presented. The staff offered on many occasions if we would like more sandwiches, beverages, desserts. Hands down the best scones my mother and I have tasted in London, they have mastered the taste, freshness and topping options to fit all needs perfectly. My mother and I couldn’t finish all the desserts so we asked for them to be packed up to take them home with us as we did not want to waste them. Again the desserts were parcelled up with care and attention. On our way out of the hotel, we asked for a cab to be called as it was raining as normal in England, but, again attentive and fast action. The footman gave use addition bags for our afternoon tea to be placed in for hand comfort, again staff being extremely attentive. Now we paid £198 (including tax, service charge) for two festive afternoon tea to be seated at 3.00pm. Was it worth it? Considering we’ve been to their competitors, it is actually worth more in our eyes. The freshness and actual flavours of the food were miles better than other top festive afternoon teas we have attended in London. Would be return again? Yes, whether for afternoon tea again, dinner or a room to stay in for the night (as a luxury treat) because the whole experience was special and we were made to feel valued, heard and acknowledged throughout, which some of their...

A good friend of mine turned 40, and I decided to take him out for a surprise afternoon tea experience. The Landmark did not fail to impress; the setting is beautiful from the moment you walk in. Greeted by the pianist, walking up the stairs was beautiful, adding to the ambiance. We were escorted to our tables, and our waiter, Anth (studying hospitality qualifications), was very welcoming and jovial. He explained the process to my guest, suggesting certain teas he thought we might enjoy. His recommendation, the Landmark blend, hit the nail on the head, making all the others taste inadequate. We tried the winter blend, Assam, and a fruit mango-infused blend, but the Landmark signature blend stood out.

The sandwiches were abundant, and our waiter, Daniel, made sure we were fully stocked up. The sandwiches included: Cucumber Smoked salmon Egg Mayo Coronation chicken

Honestly, the sandwiches were not mind-blowing; the salmon was a bit basic, needing a balance of flavor. The cucumber was very refreshing, the egg mayo was great, and the coronation chicken, although slightly drier than I would have liked, was complemented with delicious walnut bread. We ended up eating three sets of sandwiches; yes, we were hungry.

The warm, fluffy scones were served with strawberry jam, cream, and a chocolate hazelnut ganache (similar to Nutella but far nicer). Honestly, as a simple person, the cream and jam were perfect; I wasn't too keen on the ganache, especially after three sandwiches.

The pastries were packed and taken home. I wish I could tell you about them, but his kids gobbled them up instantly, and I doubt they even touched the sides.

We felt very comfortable at the Landmark, and the service was impeccable. Even though we weren't the typical clients for afternoon tea, we were treated with great respect and not made to feel like little piggies as we stuffed our faces with refillable sandwiches. For that special occasion and to treat yourself, I highly recommend...