Ana'more Lewisham (Turkish Restaurant, Mediterranean Cuisine, Turkish Grill) — Restaurant in London

Really delicious food, but the experience was dampened by how the staff handled a food hygiene/safety issue.

Firstly the food - hummus as a starter which was served with warm, soft bread, a refreshing side salad and 2 dips. Great value, and the bread was especially great for dipping. You can request more bread as this is complimentary. The hummus however was not the best we’ve tried - this was a bit coarser in texture and not that smooth, but still tasty.

The lahmacun was delicious, great flavour and crisp texture on the base. We could see this being made fresh in the oven next to the counter.

We ordered the mixed grill to share, no complaints here - meat was juicy and well seasoned. The chicken shish was not dry at all either. You can choose between bulgur or plain rice - pick the bulgur if you like flavour. Pretty good value overall for how much meat you get.

The Turkish pide was very well made with a generous amount of cheese and lamb. Crispy base with a good chew. Quite heavy so I would definitely share this.

The lamb doner wrap with chips was tasty, doner was juicy and flavourful - real doner meat and not the frozen block you normally get at takeaways.

However, halfway through eating we discovered a piece of metal wire in one half of the wrap, which appeared to be from a scourer - something later confirmed. We reported this to the kitchen as a serious safety concern as someone could easily injure their mouth or even choke if they weren’t paying close attention. What if a child or someone elderly ate this?

The staff did investigate and after some time, explained the situation and offered to remove the service charge as an apology. This felt a bit unusual, as the service charge is discretionary and not mandatory. We also didn’t finish half of the wrap due to clear food safety concerns, so we had expected that portion to be comped from the bill but this was not offered.

It’s a shame, as the food was really good, but we didn’t bother pushing this since we had a good...

Anamore. To say that our group arrived at different times is completely absurd given that you had changed our booking twice! We had simply asked for one more table and for those tables to be put together as that has not already been done. It should have not created additional challenges as when orders where taken everyone was present and seated. I would like to bring to your attention that shouting was the only way to get through to your staff as your very disrespectful ‘manager’ thought it was okay to walk away NUMEROUS times while I was speaking to her. We had raised our voices at your ‘manager’ as according to her ‘we clearly don’t go to restaurants’ and that it’s ’normal to wait 2 hours for food to come out’. Absolute nonsense. I think that reaction was called for. Given that we had waited 2 hours for missing drinks and starters, our patience was wearing thin and that comment was the last straw. The small fraction of our group that stayed also expressed the unprofessional behaviour and the long wait they experienced even after we had left. As much as you felt ‘offended’, not once did you guys apologise for the long wait or give us updates. Hence, why we were constantly pestering you. Please do not lie and say you chose not to charge as if it can from the kindness of your heart because it didn’t. Even with our deposit, we had asked you to hand us the bill and let us pay for the very few things we did consume. My advice would be to not take on more than you can handle. Ive never been met with such disrespect and disregard in my life and still not one apology for the poor customer service. Given that we had pre order our food and they were still behind 2 HOURS was unbelievable. Ruined our Mother’s...

Huge Disappointment!

We booked a 28-person table weeks in advance for Mother’s Day and Eid. The restaurant asked us to pre-order so the kitchen could be prepared, which we understood since we were a large group. We placed our orders two days before our reservation. The restaurant then asked us to come at 3:30 instead of 3, which we accepted. However, just 30 minutes before our booking, they called and told us our table was still occupied, asking us to come at 4 instead! This was completely unacceptable, but once again, we were understanding.

When we arrived at 4 PM, despite booking weeks in advance, they had not prepared enough tables and chairs, so we were left standing for 50 minutes! This level of incompetence is shocking! When we finally got seated, we had to repeatedly call for a waiter, but no one came for 20 minutes! And the worst part? It took 45 minutes just to bring basic soft drinks that were simply sitting in the fridge!

By the time the clock hit 6 PM— a full two hours after our booking, our starters started arriving in small portions, bit by bit. Our children were starving and getting frustrated, and so were we! When we complained, we received the most disrespectful and unprofessional response: they told us that waiting this long was "normal" and that we "must not go out much"! What kind of attitude is this?!

This place is severely understaffed and completely disorganized! Waiting two hours for food might have been tolerable, but waiting over an hour for drinks and not even being given a single piece of bread for our starving toddlers is beyond outrageous!

We will NEVER come here again! If you're considering booking this place, think twice! It is a total waste of...