ARRO Coffee - Marylebone — Restaurant in London

I cannot stress to you how rude the staff are at this branch. I’ve been looking for coffee shop alternatives since boycotting Starbucks and because I work in the area and I’m always in a rush I come here to get my coffee and literally regret it every single time. I don’t know why the owner is playing around with their business hiring such awful and rude staff, the Italian lady and hijabi girl are decently friendly but the other members of staff are all AWFUL! I’m talking ignoring you, rolling their eyes etc etc. Coming from someone who also works in customer service I know how it can be dealing with rude customers but these members of staff are extremely hostile every time you come in no matter how much I go out of my way to be polite. It’s like they all hate their jobs that is the only way I can describe it. It’s shocking. They treat you like an annoyance it’s so so so sad to see. I’m not someone who ever leaves bad reviews but I honestly feel as though the staff here take the absolute liberties in terms of their poor attitude. Do jot recommend at all! It’s takes literally NOTHING to...

I visited this small nice coffee shop in Marylebone as I was touring london on the 21st February and I must say the food and coffee was absolutely amazing and the service was joyful..

i would have given it 5 stars but I did overhear a disturbing encounter with two of the colleagues.  I overheard a conversation with two of the girls at the till and not to name or shame but the girl with the headscarf very bluntly said to the girl with braids something along the lines of “all black people are the same” and “i don’t understand why you get offended” … the braided young lady looked very uncomfortable and had went silent in that moment and the lady with the headscarf carried went on about her day.

The braided lady went downstairs and came up about 5 minutes later and didn’t say too much. I left the shop as I did not feel good energy coming from the other lady, i said my goodbyes and they said theirs. I came today and saw she wasn’t in and wondered if she is okay or if it’s just a holiday day off for her. I hope the girl is okay and something gets done about this? Other than that it...

Emily the Barista just changed life. On this cold autumnal day as I trudged down Baker st, the reassuring waft of coffee tickled my nostrils and sent me on a purposeful march towards its source. Upon arriving I was greeted by a wide smile and a warm greeting. "What would like good sir" the staff chorused in angelic harmony. A flat white and an americano I sang bad enthusiastically, jigging on the spot side to side. What was then delivered to me was the finest cup of coffee I have tasted since I was tracking 3 legged snorckacks in the jungles of the Malaysia. As it trickled down my throat, the smooth bitterness of the magical bean set my tongue alight and I passed out in ecstasy. I was taken on a psychedelic spiritual journey that poured me through a filter of a thousand timelines feeling the hopes, fears angst and joy of every human, plant and animal to ever live. Before I knew it I was back awake with the reassuring dulcet tones of Emily the Barista to tell me it was all ok. Thank you Arro....