Big Mama's Pizza and Grill — Restaurant in London

I placed an order on the 1st of Jan 2023, but my order never arrived despite the fact that when i called the employee told me the rider is on the way and gave me his number. When i called the driver he said hes delivering other orders and my order wasnt one of them. I called the restaurant again and they told me exactly this “ there are 2 more drivers we dont know which one has your order “ and hung up. After 2 hours I called again and they said that they are cancelling my order and i will be able to receive a refund. I contacted deliveroo to inform them about the matter. They said when the restaurant emails them about the refund, they’ll give me my money back. My order status was set in delivered despite the fact that it wasnt.

Today, the 3rd of Jan, I received an email from deliveroo saying you “decline my refund”. I called the restaurant to check on happened and why did they decline. The person I spoke to was very rude and he said that he couldnt speak english and hung up the phone after I told him about the issue. I called a few minutes later and asked to speak to someone else and he told me “ to stop calling “ and hung up the phone again. At this point im really disappointed and mad of how unprofessional and rude the employees are towards customers. I am also disappointed of how my issue was held and managed. I ask again to receive my money back. I paid for something that i...

THE worst service ever!, totally dishonest and absolutely disgusting customer service. Pizza and chips delivered late, hence cold, ordered with chicken but not a single piece of chicken in the pizza, absolutely zero. Doubly disappointed as the pizza was for guests. My guests told me that they too were treated disingenuously on several occasions, when they had ordered for delivery. I phoned to complain but was gobsmacked at-the lack of empathy and interest in customer satisfaction, notwithstanding my protestations in regards to the pizza being devoid of any chicken. I wonder how an mendacious, unprincipled and disreputable establishment such as this remains open as a business, with such unethical, atrocious customer negligence and belated delivery. I have had pizza delivered from this place on a number occasions before, so I know how they can be unscrupulous and miserly with their toppings/servings but this time around they have stooped to such sub standards, that I am absolutely lost for words. I have lost trust and confidence on this restaurant and simply been defrauded with impunity and I know for certain that other people have had similar experiences. I have made it my resolution to never, ever engage in any transaction with such a deceitful enterprise...

I mention in all my review that I am not an avid reviewer unless I feel it needs addressing. I ordered two 9” pizza which turned out to be like the size of a pound pizza, chips were soggy and ruined by condensation. The cheesy chips were like having cardboard, it was disposed of in the trash after my second bite. The grilled wings were not fresh and definitely not marinated or seasoned well. With me included both my kids suffered upset stomach which I find disgraceful from a food shop in this day in age where restaurants and takeaway are competing for quality of taste. I will never order from this place again. I’d rather order a double pepperoni from Manjaros and happy pay extra because I know the quality, size, preparation is second best to no one. Lesson learned from me, be it a warning to all you customer ordering...