Sultan — Restaurant in London

During my recent visit to Sultan Restaurant, I had the pleasure of experiencing not only delicious food but also truly exceptional service from the staff. From the moment I stepped inside, I was greeted with a warm, genuine smile by the host, who welcomed me as if I were a regular guest. The atmosphere of the restaurant was inviting and well-maintained, with soft lighting, tasteful décor, and a calm, pleasant ambiance that set the tone for what would be a wonderful dining experience.

As I was shown to my table, the server was attentive and courteous, offering to adjust my seating for comfort and making sure I had everything I needed right away. She introduced herself by name, which added a personal touch to the service, and offered water while I browsed the menu. She was knowledgeable about the dishes and made thoughtful recommendations based on my preferences, taking the time to explain ingredients and preparation styles without rushing me.

What impressed me most was how attentive and intuitive the service was throughout the meal. The staff managed to be present without being intrusive. They checked in at just the right moments—offering refills, clearing plates, and asking how the food was—without interrupting the flow of conversation or making me feel hurried. Every request I made was met with a positive attitude and quick response, from minor adjustments to my order to providing extra napkins and condiments.

The entire team seemed to work in harmony, communicating efficiently and moving gracefully around the restaurant. Their professionalism was evident, but so was their friendliness. They made me feel not just like a customer, but like a valued guest. Even as the restaurant got busier, the staff remained calm, composed, and attentive to every table.

At the end of my meal, the server offered dessert options and tea with a warm smile, and when I declined, she didn’t push but instead asked if everything had been to my satisfaction. When I expressed my appreciation for the great service, she humbly thanked me and said, “It’s our pleasure to take care of our guests.”

Before I left, the manager even stopped by to thank me for coming, which was a lovely gesture and showed how much they care about customer satisfaction. It was clear that everyone working there took pride in their role and in the restaurant’s reputation.

Overall, my visit to Sultan Restaurant was made all the more memorable by the outstanding service I received. The staff’s name (FARIA) kindness, attentiveness, and professionalism left a lasting impression, and I will definitely be returning—and recommending it to others—not just for the food, but for the truly exceptional...

➕Impeccable cuisine, ➕outstanding service, and ➕remarkably affordable prices! I have dined at numerous excellent Turkish restaurants, but I cannot remember any of them which had all these aspects in such a good way. From the outset, the warm welcome from hostess lady set a positive tone. Although the restaurant was busy, she quickly found us a seat and placed us there. The ambiance was delightful, and the efficient service from the well-staffed team ensured that there were plenty of smiles all around. After first visit we used to come there more and more. Now, regarding the food: we were treated to complimentary starters of bread and a delightful meze, which set a high standard. The main course, a mixed grill, truly enhanced the overall experience. Each piece of chicken and lamb shish was cooked to perfection, and ➕any kind of meat was very juicy and unforgettable taste, ➕the salad was included to any dish without charges, ➕the bread which is very tasty and fresh and warm was also without charges, ➕homemade souses as well were free, the kofte was free of undesirable bits, and the accompanying sauces complemented the rice as it should in an Anatolian grill. This was an unforgettable dining experience!

To top it off, we were served complimentary Turkish tea and Turkish delight, and then we were astonished by the bill—under £25. We were convinced there had been a mistake and that they had overlooked charging for something. Even after settling the bill and leaving a tip that reflected the exceptional service, we still felt we had not paid enough. This is the most perplexing aspect of the entire experience: how can something so remarkable be so incredibly affordable? Given the size of the restaurant, the employment of top-quality staff, and the use of premium ingredients, it seems miraculous that they can maintain such low prices. When all is considered, this is the finest dining experience we have ever had. Five stars hardly captures how outstanding it...

We came here today for a joint birthday celebration.... 9 people in total. The staff wasn't necessarily very welcoming, but we weren't put off by this. They weren't very busy when we arrived. However, we had to ask for them to take our order and drinks after waiting 15-20 minutes and trying to get the attention of the waiting staff. As I mentioned, this was a birthday celebration (however the birthday guests didn't realise we had a cake for them) after we had our dinner, we quietly asked the staff If they could bring the cake out. Instead, the supervisor had brought the cake out still in the box and said to the birthday person that there were too many cakes in the back and they had to give us the cake back. Shocking!!! Thanks for ruining the surprise!!!! We then ask them to give us the cake and plates. Throughout the dinner, the staff was constantly asking us to hand them over plates and glasses for them to take. I wouldn't mind if everyone had finished eating.... however, this happened at least 4-5 times, even after we said the kids were still eating. This made us feel rushed. After eating the cake, I noticed that both my husband and my drinks had been removed even though it was 3/4 full. When I asked for them to bring it back... they claimed it was finished and that's why they removed it. NOT TRUE... otherwise, I wouldn't have asked for my drink back. After them replacing the drinks they took, the supervisor approached and asked us to leave as its too busy, and they wanted the table back. From the moment we sat down... they asked us to leave after 1 hour and 10 mins. (Even though we waited patiently for 15-20 just to give our order) just over an hour is hardly any time at all, especially for a table of 9. I then proceeded to speak up for the first time that night and mention to him how he handled us as customers was rude and we would not be returning.

Well, thank you for ruining our dinner. Usually we are a party of 15.... but you have now...