Bread & Oregano — Restaurant in London

DO NOT ASK THEM TO CHANGE YOUR FOOD!

They seem nice and welcoming… until you ask for something to be removed or added. I ordered a chicken wrap, but it was 95% oily fries. Since the platter (which comes with three chicken skewers) was the same price, I asked if I could switch to that instead. The lady instantly got louder, clearly furious, and caused a scene. She even shouted, “This wrap is useless to us now!!!” The whole restaurant started staring… it was beyond embarrassing. I wish I had just kept quiet and dealt with it.

And to top it off, they still charged us for the chicken wrap we exchanged for the platter! Wow.

Oh, and my wife’s chicken skewers? Dry and as cold as room temperature.

👉Update: After seeing the restaurant’s response, I need to clarify a few more things

Restaurants response is both dishonest and dismissive. I clearly asked for a chicken skewers platter instead of the wrap, which was mostly chips. The waitress never mentioned a price difference until she reacted aggressively. Had she calmly informed me, I would have decided accordingly, but instead, she made a scene in front of the entire restaurant.

To say there was no shouting is simply false. The waitress raised her voice, and the whole restaurant turned to look. If your staff was present, as you claim, then they should acknowledge that her behavior was aggressive and unprofessional rather than denying it outright.

After all the shouting, she left the wrap packaged on our table even though I had clearly refused it. When I challenged her, she forced it on us, saying, “You touched it, so it’s no use for us.. you can take it home.” Forcing an unwanted item on a customer is unacceptable.

Regarding my wife’s meal, claiming the food came “directly from the grill” is meaningless when it was cold as room temperature when served. Instead of dismissing concerns, a professional approach would have been to acknowledge the issue and offer a solution.

If you truly “appreciate feedback,” then listen instead of gaslighting customers about their experience. The easiest way to improve your service is to take responsibility instead of deflecting blame. You can spin the story however you like, but my experience was awful, embarrassing, and entirely avoidable if your staff had handled it...

First time trying and really enjoyed it. The new space looks really good, really light and has a nice feel about it. Was 3 of us and came to about £55 but we definitely ordered more than needed with coffees. 2 of us shared the mix gyros platter, one had eggs and avocado and share a couple of sides - the sausage in particular was Delish. Really tasty and generous portion - the gyros meat was nice and crispy and moist - as good as we’ve had in Greece. 2 minor things which were a bit negative. Firstly the eggs were a bit cold - suspect due to sitting around while they got the platter and sides sorted. We ordered tzatziki and pitta as sides, we probably should have worked out (and does say on menu), but would have thought the waiter would have mentioned the gyros platter did come with that those as we would have tried perhaps hummus or another side. Overall, great spot, friendly staff, tasty food and felt value for money. Would...

A splendid little eatery located just by South Woodford Station. My second visit and had a warm friendly welcome on both occasions . The coffee, served with a smile, is very good , fresh and strong. There’s a very temping menu with lots of breakfast options, salads , sandwiches and grilled meats etc. I opted for a chicken salad , freshly grilled chicken on a bed of tossed mixed leaves married with diced avocado and sweetcorn, a simple dish but very tasty and looked great served in an attractive green bowl . Inside the Bread & Oregano it’s modern, clean and bright, there’s an open kitchen so you can see your food being prepared . The service is excellent here and one of my new favourite places to eat, drink and chill. The staff are very attentive and have great...