Brown Eagle — Restaurant in London

Brown eagles used to be nice but they've gone downhills big time it's not authentic I think even an English person can cook better than them there is not one ounce of flavour in nor the meat or gravy.. Afew things are very questionable to me like 1 do they wash their meats as in my chicken I had loads of thick hairs still on them I wanted to puke just the thought of it.. 2nd question when do they cook their food and how do they store it as my chicken tasted as if it was legit 5 days old and stiff as hell even my scissors was even struggling to cut through it. I refused to give my kids these to eat so ended up just cooking them dinner which I didn't plan to hence the takeaway but no way the chicken was all pink i wouldn't even feed their meat to my dogs if I had any. Lords knows what underground their meat are being sourced from. I ordered a large meal with hard food and it didn't come with any hard food, called up to be told they don't do hard food on sundays and will be refunded but why an earth isit on the menu to begin with so I ended up paying delivery and service for incomplete meal :/ this is why I rarely order from Carribean even tho I love it cz I dunno who they got cooking up in that kitchen but the food is TERRIBLE stick to home made Carribean it's more authentic and atleast u know ur chicken is washed.. Honestly the only thing going for them was their Rice & Peas that was it hence the 1* This Is WOOD GREEN branch by the way and I also experienced the same couple years ago in TOTTENHAM branch in terms of their meat being stiff as if it's been cooked days prior I avoided it for all These years wish I continued to as thru ever clearly not improved.. trust me if u get fresh food cooked from there u are lucky maybe they cook on every sundays fresh for Monday and the rest of the week reheated or they freeze and reheat lord knows but that needs help and some real seasonings. REFER to photos! Look closely at the hairs honestly my 3 year old can season meat better than that and 10 year old can cook better than that very disappointed and will not be wasting another penny on that again I don't care if it's 10 years down the line NEVER again..Food was dead dry and tasteless.. if u don't like cooking please don't as U ruin it for everyone. I wouldn't even eat it even if it was given to me for FREE!!! That is how bad it is!! So I paid £12.75 for rice and peas and dry unwashed non seasoned pieces of chicken thank god I asked for gravy even that was a waste no flavour chicken stock taste better than what I was given lol legit no salad no nothing just dry rice n chicken for what I paid lool that's what u calm day light robbery I would have enjoyed dixys for...

Service is diguesting, previously came here as I always do an ordered Oxtail & Rice to find a hair in my food. Came back and the lady kindly apologised and refunded me money back.

Came back here on the 11th Tuesday at 5:40pm to order the same thing, ordered two Oxtails & White Rice.... Went home to put my food on a plate to find a long blond hair embedded in my rice.... Straight away I headed back to show them that I found a hair. I showed Glen...Who told me that I can only get my money back for one meal because there was nothing wrong with the other meal, as far as I was concerned I was not about to dig through the food, I had intentions of eating. Nor was I willing to eat the food when hair was found in the rice.

Glen tried to insinuate that there "long blond hair was from the fur on my partner's jacket, when she had been nowhere near the food. I asked him if he would be happy to eat the other food, knowing that the same meal had hair in it?!.... even he hesitated but still suggested I should eat it. I asked to speak to the manager, he then got Ms Perkins who was not even the manager.

Ms Perkins came to assist the situation, to be quite honest she was no help, she was also claiming that we had planted the hair, by repeatedly stating no one with blond hair works there.... it's a Jamaica Restaurant which has female employees who work there several of them who wear wigs... At this point I called my mother who was in the kitchen as I was plating up the food to confirm that the event of what happened prior to finding the hair, so that ms Perkins could hear that I did not even have time to put the hair in the food. After overhearing the conversation only then did it become apparent to her that we, as customer should not have to deal with this poor service. I even asked her if she would eat the other meal knowing that there was hair found in the rice, she said she would eat something else....even with the hair found in the Rice?! What else would I have without rice?!

She gave me an email address and advised me that someone will be in touch with me but does not know when. I was left with NO refund, No meal.

Based on this experience, judging from what I was told by the employees they would still eat the food regardless if there was a hair found or not...

Meaning they will still sell you food...knowing the hygiene standards are not acceptable. HONESTLY IF I COULD GIVE LOWER...

Update 5th July 2025 Oh how the service has dropped. We waited ages just the 2 of us at the tallest counter ever: my friend's hair just peeping over it. I ordered ackee and salt fish with rice and peas it was delicious and asked whether we could sit in to eat, hoping for table service. I was told yes by the male server but I later found as I only ordered a regular that I had to pay £1 extra to eat in. I didn't have a problem but it doesn't say on their menu. I would have paid £16.50 large instead of £14.50 regular to have my food served at table on a plate with cutlery. Uber orders took priority, other regular customers served before my friend, felt ignored, like unwanted customers, they're doing us a favour. Another friend came in, was overlooked as well as her order was take away. I like buying from my culture but this service is appalling not sure I won't be back ...

No longer relevant We attended Brown Eagle on Saturday 22nd July 2023 whilst attending Courage Women's conference. The restaurant was clean and inviting and fortunately for us only drivers were waiting for orders. We were warmly greeted and asked what we would like. Unfortunately, no hot drinks were available but they have a good variety of cold beverages - some homemade. I ordered curry goat, rice and peas that came with salad. Coleslaw is extra. My food was well presented on a large plate, a good value for money portion. It tasted like my mum's curry and that takes some beating. A definite 5 star eating experience I would recommend. Thank you- it made our after conference session a little uncomfortable as I wanted to...