Brumus Restaurant & Bar — Restaurant in London

Stellar experience. My mom and I were visiting London and came across this lovely restaurant from the sign posted outside about Jazz night later that evening. We decided to ask for a table and although full the manager, Alin, was kind to take our name and mobile number and mentioned upon our return when ready to dine he would find a table to accommodate.

We returned earlier than expected and to our delight his offer still stood and he offered us a table in the bar area close to the Jazz with the ability to still have dinner in that room.

The waiter, Josh, was very hospitable, polite, professional, timely, and always with a smile. He was the kind of waiter you hope to have service you at every restaurant. I had ordered the steak well done and when it arrived, I took notice it was not well done at all. Considering how busy the venue was that evening and accommodating us last minute with a table, I managed to eat most of the steak. However, I noticed it was raw and then Josh appeared and noticed as well and was very apologetic. He took the steak and even though I asked to just quickly flash it no worries, he returned with two complimentary champagne glasses (one for me and one for my mom) to apologize and then returned with a whole new steak and fries. Just wow. Completely above and beyond. I was so impressed that I just thanked him over and over for his attention to detail, tipped him extra and also informed his manager Alin especially that it's the holidays, review time, bonus time - Josh is a true example of the standard wait service should match. Thank you Josh and Alin! We will certainly return for a future visit. Good steak, good service, good music is a win win situation for a delightful evening. MANY THANKS and...

I had an absolutely wonderful experience at this restaurant, and I truly feel compelled to share my gratitude publicly. From the moment I arrived, I was warmly welcomed by three exceptional individuals: Oleksandra, Romain, and Viktoriia.

Their service was not just professional—it was heartfelt. Oleksandra greeted us with a smile that immediately made us feel at home. She was incredibly attentive, checking on us just the right amount without being intrusive, always making sure we were comfortable and satisfied with everything.

Romain went above and beyond in explaining the menu, giving us recommendations that turned out to be absolutely spot on. His knowledge and passion for what he does really showed, and it made a big difference in our experience. He carried himself with charm, professionalism, and genuine care.

As for Viktoriia, she was a true star. The way she handled everything with such calm, elegance, and efficiency was impressive. She made sure our table was always clean, our drinks topped up, and that we never had to ask twice for anything.

Honestly, it’s rare to find such a perfect combination of warmth, efficiency, and professionalism. Their teamwork was seamless—they communicated with each other effortlessly, and the atmosphere they created was one of comfort, joy, and respect.

People like Oleksandra, Romain, and Viktoriia are the reason guests come back. They turned a regular dinner into a memorable experience. I truly hope the management recognizes their outstanding service, because they are a major asset to this establishment.

Thank you again to all three of you. I look forward to...

My wife booked a table there to have a dinner before The Phantom on the Opera. We have selected a set menu (2 course for £22pp). It's quite obvious, that if you have selected a set menu, that shouldn't takes long to cook it as the most of items are ready. We have spent 1 hour and 30 minutes there. Which is quite fair time. However, we have ordered 2 glasses of Chablis (very expensive white wine), that was so warm. Cesar salad was served like some one chopped wherever it was available and added £1 Tesco sauce on the top. Second meal we were waiting for 40 minutes!!! Seriously!!! That is not good timing for set menu. We have chaise our second meal several times. As the result, we have had our second meal overcooked (they kept it too long into heater or re-heat this one several times), mash potato was cold, fish too dry. They even haven't offer a tap water. I've ordered the second glass of wine and they couldn't serve it for 15 minutes!!! Very bad management and timing. All of this happened on our Wedding anniversary day (we are married for 25 years) and that evening supposed to me something very special. So, avoid that place if you don't want to be disappointed. Oh, the guest taken they desserts in a box, as the kitchen couldn't serve them on time as well. Manager offers me a special treat if we came back there again. No f......g way I'll return to that place even for free...