Burger & Lobster Leicester Square
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Burger & Lobster: A London Legacy
Grace WilsonGrace Wilson
202
We came to Leicester Sq B&L yesterday for our anniversary. They sat us on a really nice table in the corner as requested per my booking and gave us a complimentary dessert, which was a surprise. For some honest feedback. Food was good, Lobster Croquettes was the best dish out of all. There was a lot more flavour from the Lobster Roll than on its own. Wine menu was a bit strange. Only offering a glass of wine not 125ml, 175ml or 250ml. When it came out, it didn’t look like much there. It claimed to be 175ml… £10 is a bit steep and only having the choice of that or the bottle is a bit extreme. Atmosphere was ok, was a lot of people which was great for the liveliness but it was so dark! Such an awkward lighting for reading a menu. Bathroom taps need to be fixed as my hands weren’t burnt from the hot water. Not sure why on earth it was that hot, can’t really do much as it was automatic… Service was good, poor girl, didn’t think she had the chance to engage with us if she wanted to as she was that busy. Seems like she did try her best and we appreciated it. 13.5% for service charge, London is taking the piss. Should pay your staff more. We would come back again, bearing in mind knowing what to and not, choose for next time.
Ev LaiEv Lai
00
The food is delicious, Alex was friendly and helpful on 20dec24. However,RUDE waitress with long curly and straight hair. I had worst experience when came back on Visit Date 26 Dec 2024, 8:30 PM.I had dinner at this restaurant and was seated downstairs. The waitress with long curly hair was visibly unhappy, rude, and even broke a glass, leaving shards on the floor. Despite my requests, she was initially unwilling to clean it up. Later, another waitress with long straight hair served us. Around 9 PM, she approached my table and rudely scolded me, “:I AM TELLING U NOW, We’re closing at 10 PM.Throughout the night , she repeatedly disturbed us in a harsh tone, asking if we wanted to place more orders. At 9:30 PM, I asked for the bill, but no one attended to us. I eventually went to the bar counter to request it, only to be told to wait at my table. It took another 15 minutes to receive the bill. To make matters worse, I saw the curly-haired waitress hugging sugar daddy (seemingly a manager) and then disappearing from sight. While the food was good, the service was rude,unprofessional and disappointing. I do not recommend this restaurant based on the poor service.
Aloysius YapAloysius Yap
00
Edited to add: Second visit: Unfortunately I have lowered my rating to 3 stars following my second visit. I visited on a Saturday at 1pm and ordered the Lobster Pasta. This turned out to be incredibly bland- they pretty much just chucked some pasta on a plate, added some bits of chilli and shoved various bits of seafood on. Really, really disappointed by this. The lobster seen in the centre of the dish had barely any meat on and it was extremely difficult to actually get from the shell. I was only offered a plate for the various shells halfway through my meal which was also a bit annoying. This was my third visit to a Burger and Lobster and I was really surprised by the lack of effort that went into this. I know they mostly do burgers but they could have atleast made an effort with the pasta dish. And to add to this, it appears that I now have food poisoning and have been horribly ill all day the following day- this was my only meal apart from cereal in the morning so not what sure else would have caused it apart from this. For a meal that was quite expensive, I’ve been really disappointed and now have to spend the rest of the day feeling awful! I missed out on taking my nephew to the zoo for the first time because of how ill I feel. Not impressed:( First visit: Honestly just heaven on a plate. I had their beast burger here and can honestly say this was the best burger I have ever eaten! Such a lovely place, great atmosphere and well worth the money (even if I did ask for some tap water and instead got charged £4 for a bottle of water). I'm so excited to come here again and try out more of the menu!
RebeccaRebecca
00
Visited on Wednesday not for the first time for the bucket offer which ends soon with my daughter. Deciding to give them another chance after poor service on her birthday. This time was even worse and based on the lack of service I wouldn’t return despite this being somewhere we have previously frequented. Where to start the staff are not at all attentive the plates were dirty when I asked for new ones there was no apology instead looked rather disgruntled I had asked. My daughter had to go to the bar to get herself a drink as no one asked her if she wanted one the drinks were not nice either cheap flat lemonade in my premium tequila. Next came the bucket which is not a bucket at all but rather 2 small cold empty lobsters with hardly any meat. Served with 4 cold prawns on a bed of cold chips. When this was mentioned there was again no apology I was told there’s not a lot of meat because they don’t serve the stomach which tastes bitter. Didn’t care that it was all cold and when my daughter said can she have a lobster roll as the meal was awful they said no different prices. Which leads me to believe they know they are serving cold inedible food which a lobster roll is not. Manager also said let me see what I can do and never came back. Another waitress said was everything ok I said no she said well I wasn’t here so I don’t know what went on and walked off. They took the drinks off the bill which was the least they could do but wasn’t good enough. Also couldn’t use the toilets as they were disgusting. O out of 10 on all counts.
Saz AndoSaz Ando
00
I’ve visited this restaurant several times and have always been satisfied, but today, I had an unpleasant experience. My party and I were seated in a nice spot on the ground floor, and while the food was delicious, one male waiter was extremely rude. Having lived in the UK for half a year, this is the first time I’ve encountered such upsetting service. It was also the first time I’ve ever felt unsure about a service charge. When taking our order, the waiter sat on the chair right next to us, seeming disinterested and inattentive. Despite there being fewer guests than during the last Christmas holidays, the food took a very long time to arrive. Even then, the wrong dish was served, and when I pointed it out, he didn’t even listen to the end of what I was saying before taking the plate away. He then stood with his colleague, laughing and discussing the dish I had ordered, instead of addressing the issue. Throughout the meal, it was difficult to get his attention despite making eye contact several times, as he simply ignored us. When it came time to pay, his behavior felt hostile—tearing the receipt before handing it to us—which made us want to leave as quickly as possible. I really enjoy the food at this restaurant, but today’s experience was deeply disappointing.
Becky PBecky P
00
Nearby Attractions Of Burger & Lobster Leicester Square
The British Museum
The British Museum
Trafalgar Square
Covent Garden
St James's Park
M&M'S London
The National Gallery
Primark
Hamleys
Chinatown

The British Museum
4.7
(51.4K)
Click for details

The British Museum
4.7
(45.8K)
Click for details

Trafalgar Square
4.6
(42.8K)
Click for details

Covent Garden
4.6
(37.1K)
Click for details
Nearby Restaurants Of Burger & Lobster Leicester Square
Circolo Popolare London
Dishoom Covent Garden
Ave Mario
Govinda's Vegan & Vegetarian Restaurant
The Top Secret Comedy Club
Dishoom Carnaby
Hard Rock Cafe Piccadilly Circus
Pizza Pilgrims
Fatt Pundit
Maharaja of India

Circolo Popolare London
4.8
(11.2K)
$$
Click for details

Dishoom Covent Garden
4.7
(8.9K)
$$
Click for details

Ave Mario
4.8
(7.9K)
$$
Click for details

Govinda's Vegan & Vegetarian Restaurant
4.8
(8K)
Click for details
Basic Info
Address
10 Wardour St, London W1D 6QF, United Kingdom
Map
Phone
+44 20 3205 8963
Call
Website
burgerandlobster.com
Visit
Reviews
Overview
4.7
(4.6K reviews)$$$
Ratings & Description
Description
Burgers, whole lobster or lobster rolls with chips & salad in an American-style diner.
attractions: The British Museum, The British Museum, Trafalgar Square, Covent Garden, St James's Park, M&M'S London, The National Gallery, Primark, Hamleys, Chinatown, restaurants: Circolo Popolare London, Dishoom Covent Garden, Ave Mario, Govinda's Vegan & Vegetarian Restaurant, The Top Secret Comedy Club, Dishoom Carnaby, Hard Rock Cafe Piccadilly Circus, Pizza Pilgrims, Fatt Pundit, Maharaja of India
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