Vue Cinema London - West End (Leicester Square) — Local services in London

The escalators are working so that's a plus. I went there today and I could've just not bothered buying a ticket (I did though) as there was no one checking the tickets before you go to the screen. I went into screen 7 and it was pitch black, no lights, and the screen not on, I then went downstairs and told them and give them their due they did get in touch with someone and when I went back to the screen the lights were on, meaning I didn't break a leg trying to find my seat. They desperately need more staff though, as the ones I saw were just standing around chatting whilst stock was all on the floor. One staff member who I assume was a supervisor as he was in his own clothes was just sitting on the counter, not the best impression, I will go again as it's convenient and I like the chain but come on Vue get more staff that care about their job and customers.

Update. I went there today (19/11) to see Smile, in Screen 8. If you have problems with your mobility or have young children, I suggest you don't visit this cinema. Screen 8 is right at the top and the only escalator that was working was the one going up to screens 7 and 8, though I had to walk up two escalators to get to the working one but when the film had finished the escalator was not working at all, meaning I had to walk down them all the way to the foyer and as the steps are quite high, it was not easy to walk down them. I also don't think the lifts were working, is this even legal? I got there at 4:30pm and the foyer was an absolute mess with people everywhere and no queuing system in place, glad I didn't buy any drinks as the queue for the food and drinks was huge. I go there because it's easy to get to but I'll try Picadilly next time, at least I won't have to climb the equivalent of Mount Everest if the escalators are...

If you look at it as a whole, then, in principle, it is quite an interesting establishment. I really enjoyed sitting and watching a movie comfortably, it’s all great. The first two rows are absolutely wonderful. You can pull your legs out. You have a small table where you can put something, but in any case the tickets are also inexpensive - that's all I didn't like. This is because, firstly, the toilets stink very strongly, and in many places there is garbage piled up. I have also attached photos. I didn't take a photo of the toilet. And where I was, too, there was a pile of paper, some kind of water bottles. This is all just terrible for this. In principle, you can give one star, but taking into account the fact that I watched new movies, taking into account the fact that I tried to Do everything possible to create Comfort for myself and not notice all these minuses, because it is impossible to keep track of everything, but in any case, I think the people who are responsible for cleanliness should be more professional or add more employees. If you save on this, then you will lose more from this, because anyone who comes to this establishment will see that you have no garbage bins, on each floor where you can throw garbage and there is a lot of popcorn and other garbage lying on the floor in toilets are dirty. I don't think people will be happy about it. In general, the establishment itself has been modernized quite interestingly, so I hope that the relevant people who work and are responsible for this will be informed. And this won't happen again. I'll come check it out. In any case, you have a...

I believe I was racially targeted and surely wrongly accused. I was at the cinema(Leicester square branch) with 2 other friends seeing a movie and between 3 other girls to the right and I was the only black, the person next to me kept making momentary video clips and pictures during the movie time, my phone was only out because I was checking my text and surfing the web, this person who’s a member of staff comes in front of me leaving two people and says “hey if you bring your phone out one more time again I will kick you out, “my colleague here says you’ve been making videos and if you do not stop we will kick you out” I was shocked and my initial response was “me?” This moment I was looking at the person who was making the video my and asked again “so I can’t check my texts” and she goes “put it away or we kick you out” first I feel I was targeted because if there was someone truly keeping up and watching this person would have figured out who was making the video, their fact wasn’t gotten right and I was spoken to in a hostile tone! What happened to saying “we may ask you to leave” she used “kick you out!” Sounding so aggressive and leaving me no room for explanation. I felt so shrunken I had never felt so embarrassed, threatened and subjected in my entire life. I had witnesses with me at the cinema who were as surprised and will keep telling this story and putting it everywhere people need to stop assuming, get facts right and not be hostile I paid for a service, was wrongly accused...