Cafe Maya — Restaurant in London

I had a disappointing experience at your cafe, which started out well but quickly soured over a simple request for tap water. While the food and coffee were good and the service for our initial order was prompt, the way our request for water was handled was concerning.

After ordering breakfast and coffee, I asked for tap water nicely. The server acknowledged the request, but after serving our coffee, food, and cutlery, we still didn’t receive it. When I gently reminded him, he responded curtly, stating he was busy and that we’d need to wait if we want tap water unless we ordered still water. Though his attitude wasn’t ideal, I was understanding and waited patiently.

However, even after nearly finishing our breakfast, no water arrived. I then asked another waitress, who kindly agreed to assist. Unfortunately, she informed the initial server, who seemed visibly irritated and allegedly told her “no tap water” within earshot of our table. This hostility left my friend and me uncomfortable, and we were concerned about escalating tension. Despite our polite requests, we never received the tap water, nor was the situation acknowledged by staff before we left. It felt like our request was deliberately ignored.

I don’t mind if the restaurant has a policy against serving tap water. However, it would have been far better to be upfront about this rather than asking us to wait and handling our reminders with unnecessary hostility. The experience left us feeling unwelcome and uneasy, particularly as two Asian women, raising questions about whether our gender or nationality influenced the treatment we received.

I hope this feedback helps address any issues and ensure better experiences for future patrons. Thank you for...

A lovely surprise. The breakfast was hearty and good quality , including the tasty sausage. For London, fairly priced. A pleasing start to the day!

The whole time I was seated, there were consistently differing groups of people, who appeared more local than tourist, which I always feel is a good indication.

The building is light with lots of windows which is pleasant, though perhaps a bit warm if you get in the sun. It had a relaxed, cafe feel.

The very handsome grey-bearded manager was welcoming, friendly and efficient . The other staff seemed similar. It's good to see some older staff employed also, though the older lady's poor English made her present abrupt and unwelcoming, so for her sake it would be good for the cafe to support her English learning.

I was very pleased with my meal and visit and will definitely be returning. If youre Exmouth market way,...

Visited this cafe whilst on a trip to London with my boyfriend. I ordered the avocado on toast and he ordered eggs florentine. Both our dishes were very bland. Not only this but they messed up our drink order, we originally ordered one orange juice and black americano. They came with two freshly squeezed orange juices which is not what we ordered. When I mentioned this to the staff they were very rude and argued with me which is very poor customer service skills. The orange juice I originally asked for was one in a bottle which wasn’t freshly squeezed or had pulp in. The waitress much to our surprise even came back over to our table to try and argue further about the order! Never go back again, you should...