Caffè Nero — Restaurant in London

Popular and busy café on Chiswick High Road and beside Sainsbury's.

There's frequently a queue and because of the staircase leading to the first floor, it can be a bit awkward for people with buggys and wheelchairs to get to the downstairs seating area. The disabled toilet facilities are in this area.

The store is also not fully accessible as there is a small step up to the entrance and swinging doors add to the difficulty of getting in and out. The staircase is the only access to the first floor.

Sofa seating is available just inside on the ground floor, with further sofas upstairs.

Tables are available to the rear on the ground floor, and also upstairs too. There are good views upstairs across the street to the church and park, and the first floor has a very pleasant and relaxing ambience. Customer toilets are available here too.

This is definitely one of the more characterful cafés in the area, and although it has certain drawbacks compared to modern stores, it is generally a more enjoyable...

Review for Café Nero Opposite Turnham Green in Chiswick

I recently visited the Café Nero opposite Turnham Green and unfortunately had an unpleasant experience. The manager behind the counter was neither polite nor helpful when I tried to use my Tastecard app. Instead of assisting, he seemed disinterested and kept insisting I use the Nero app, which is unrelated to the Tastecard app.

The lack of understanding and dismissive attitude made me feel uncomfortable, so I decided to leave and visit the other branch down the road. There, the staff were much more accommodating, seamlessly scanning both my Tastecard app QR code and the Nero app QR code, all with a welcoming demeanor.

It’s disappointing that there’s such a disparity in service between the two branches. Hospitality should be consistent across all locations, but sadly, that wasn’t the case here. I hope this branch takes steps to improve its approach to...

A really nice coffee shop. Italians don't lie when they say they make the best espresso in the whole world. Frequently visit this place with my fiancée for a quick cup of coffee. The quality of their drinks is as promised- excellent. When we visit this place we tend to hang out on the second floor, where the couches are more comfortable, although downstairs is pretty nice too. Decorations is great on both floors it really lightens the atmosphere. The staff are all very friendly and polite. One day the barista offered me to try out something new and since then I love their Espresso Con Panna. The place is a bit on the pricey side, but it's totally worth the...