Caffè Nero — Restaurant in London

I had a delightful experience at Cafe Nero thanks to Manan, the barista who truly made my visit special! From the moment I walked in, her radiant smile and warm welcome set the tone for a fantastic coffee break.

Manan was incredibly lovely and attentive, taking the time to chat with me while preparing my drink. Her passion for coffee was evident as she shared her recommendations, ensuring I had exactly what I wanted. It felt more like catching up with a friend than just ordering a beverage.

What I appreciated most was her genuine care for her customers. She made sure I was comfortable and happy throughout my visit, checking in to see if I needed anything else. Manan’s positive energy and friendly approach created an inviting atmosphere that made my day a little brighter.

It’s not often you come across someone who combines skill and warmth so effortlessly. Thank you, Manan, for your lovely service at Cafe Nero! I’m looking forward to my next visit and enjoying another...

The staff are normally very friendly however as long as you don't ask for the air conditioning to be turned down !! you get spoken too as if you're mad!!! As if you request is completely outrageous!! This isn't Spain or Turkey, I can understand when we get hot days in London for the conditioning to be on, but not when it's 22 degrees outside! I've got to bring my own jacket only to wear it inside cafe Nero because it feels like a fridges! I am told company policy to have the air conditioning on ! And so far I'm the only one complaining about it!! Instead of acknowledge it's a bit cold and kindly turn it down for a bit. What happened to customer always right??? I am paying I might not? Plus my request isn't a big one. Just turned the air-con for a bit.

I'm thinking sorry global warming is already here with us please do your part and save some energy or more accurate dont waist unnecessary...

I had such a good delivery experience from this Caffè Nero! In my delivery notes I asked if it would be okay to have hot milk added to the white Americano I'd ordered, so as to keep it warmer for longer. When my order arrived with the receipt stapled to the outside of the bag, one of the baristas had written "done! :)" next to my delivery note. That made me smile - and even more so when I opened the bag to discover a brand new loyalty card, stamped for my order, inside. Whichever kind member(s) of staff was on shift that morning I will never know, but I'm so grateful for their thoughtful gesture. I hadn't been having the best day at all but that little act of customer care changed my whole mood! So thanks a million, team at...