Carmen Tapas — Restaurant in London

Very disappointing. Travelled here after work to enjoy Tapas and cocktails with my mother and sister with a voucher we got from groupon. I was greeted at the door by a very nice waiter who showed me to the table whilst I waited for my family. We were then served by a new waitress who was okay, she was a little condescending though. We were told that for our “cocktails” we were allowed wine with lemonade or cava with fruits and for our tapas we were allowed 1 basket of bread one bowl of olives and 4 tapas dishes. The groupon was meant to be for 6 people and despite this all dishes came with only 2-4 items as to only feed 2-4 people. As is this isn’t disappointing enough we then came to find that one of our chicken dishes was clearly off. It was the chicken in mushroom and wine sauce but the meat was insanely bitter and sour and upon tasting the mushroom and the sauce alone we could definitely tell that this chicken was not okay to be served ( my mother and I are both chefs at different restaurants ). My mother complained to who we assume is the manager and he was the most unprofessional person I have ever encountered. He was very defensive and not only did not apologise that we had been served rancid meat but said we are lying and have no taste as the chicken is fine and is good quality. He then proceeded to tell my mother she was being recorded and as we were leaving the restaurant was telling us to leave the restaurant. Absolutely AWFUL service and I would really recommend this restaurant to replace their management and update their food safety management systems. Will also be reporting this to EHO as this is a SERIOUS risk to...

Awful experience, very disappointing as tapas is my favourite cuisine. From start to finish, when we arrived my bf ordered a sangria then asked the waiter if we could change to red instead of white, he then came back with both jugs and we had to pay for both. The meat was soft, so soft that it tasted off. We mentioned it to a member of staff and she didn’t seem to care. My bf then told the manager as he was extremely angry at this point. Apparently they were all speaking in Spanish, so he could not understand, which to be honest is very rude. They then handed me a discount card for our next visit instead of doing the right thing and discounting our meal that we barely touched. To me the service is the most important, and the customer should be given some sort of compensation. If it was just the food that was bad I wouldn’t be so upset, if they dealt with it the right way and looked after their customers with respect. I will defiantly not be back. At one point the manager was standing over our table basically waiting for us to leave and making me feel very on edge and stressed. Very unprofessional, the whole restaurant was watching, I ended up in tears. Extremely disappointed. Ruined our whole night that we were very excited for. I hope the owners are aware of this because this is not okay for a restaurant now a days.i would say save your money and go somewhere else! Loads more in Clapham, £90...

I’m not much for leaving reviews, but the experience I just had in this restaurant has finally forced me into warning others of the absolute state of this place.

The food was tasteless, the service was poor, and perhaps the only saving grace it had was after we asked to send all the food back to the kitchen, they let us go without paying without a fuss. Perhaps this is something they’ve had a lot of experience with.

Each of the dishes tasted as if it was microwaved in a Wetherspoon’s kitchen. Perhaps the worst was the cheek of serving “goat’s cheese on crispy potatoes” which was literally a singular slice of battered cheese on a plate of crisps and - for some god unknown reason - glazed cherries you’d use for baking.

Every other piece of food was bland, and the descriptors they used on the menu seemed to be designed to circumvent your expectations. When you order “fried sweet potatoes with a garlic sauce” for £6.50, you don’t expect to receive - handful of frozen sweet potato chips in a miniature deep fat frier.

You don’t mind paying a good amount for a quality meal, but nobody should be tricked into paying for meals of this quality. If it’s true this place has been here for 22 years, please bring back whatever has justified it being so high on the ratings of tapas bars in South-West London, because right now it barely deserves to call itself...