CheMen Cafe & Restaurant — Restaurant in London

Disappointing Service Experience

I recently visited che men with my partner and our 2-year-old, excited to enjoy a nice meal together. Unfortunately, our experience left us quite disappointed due to the service we received.

Upon arrival, we had to go to the kitchen area to seek out a staff member to serve us. Once they gave us a menu and we have decided on what to order my partner then had to walk towards the kitchen area to get their attention so we can place an order.This initial inconvenience set the tone for the rest of our visit. What truly took us aback was the response we received from our server. When we mentioned our need for assistance, they abruptly told us to leave if we weren't satisfied. This kind of unprofessional behavior was not only unexpected but also made us feel unwelcome.

As patrons with a young child, we believe that restaurants should be accommodating and understanding of families' needs. The lack of attention to customer service and the dismissive attitude displayed by the server was disheartening. We hoped for a pleasant dining experience, but unfortunately, that wasn't the case. We left Che men feeling disappointed and with the impression that customer satisfaction wasn't a priority. I hope that future guests will have a more...

Came here a couple of months ago and ordered different dishes, including several desserts spending more than £60. This time the manager decided to ask me to leave because I’d only ordered a coffee. I had asked if they have pastries but they don’t. Every single customer around me only had coffee or orange juice. It was before 3pm and he claimed I had been there “for 5 hours” which is impossible because they open at 11am. There was a white guy sitting inside with his laptop and a coffee cup. He didn’t have a problem with him, but did with me and my laptop (claimed it’s a restaurant not a workspace for laptops). The place is at least 80% empty during the day, he said he has to pay rent and bills. I didn’t have anything charging using his precious electricity. He then had the nerve to the say he didn’t ask me to leave… Whenever I’ve been there in the mornings, the staff are having breakfast like it’s their personal dining room with no one behind the counter - I’ve never seen such a thing in my life. I accepted this as a community minded space, but it’s not at all how it is. What a ridiculous...

Actually even one star is too much for that place we’ve been there today with my friend for breakfast we were the only one customer there even this no one looked after us properly we ordered our breakfast and kindly asked to turn off the music because my friend was working in the mean time and the owner said no we never turn off the music here I asked again only if we have a customer call please do you mind he said ok for couple of min only I can turn off we said thank you but they opened it more and we asked again he said to us I wish you didn’t have your meeting here i said we don’t have meeting its too much and we are the only one customer they’ve been so rude they bring our breakfast forgot tea and water bring after we asked then gone I ve never been a Turkish place like them so rude people were disappointed not recommending anyone...