Chicken Land — Restaurant in London

am writing to express my deep dissatisfaction with the experience I had today at your establishment. I am a regular customer who visits frequently and spends between £40 and £50 almost daily at your restaurant. Unfortunately, the level of service I received today was completely unacceptable.

I placed my food order at 12:30 PM and arrived at the restaurant at 1:30 PM — a full hour later — expecting it to be ready. When I asked for my order, the staff member working at the front desk, who was handling customer service, responded with a dismissive attitude and told me it would be ready in 5 more minutes.

I waited patiently, but after nearly 20 more minutes, I approached him again and was told the food was still not ready, without any apology or proper explanation. His tone was rude, unprofessional, and completely lacking in respect for me as a paying customer.

As someone who supports your business regularly, I find this behavior deeply disappointing. Your staff should reflect the values of customer care and professionalism — especially towards loyal customers. This experience has made me reconsider whether I will continue to come back.

I kindly request that you address this issue internally, speak with the staff member involved, and ensure that this kind of behavior does not continue. I would appreciate a response and some assurance that my complaint has been...

The young man working in there tonight was rather rude and not customer friendly 😒 looked like he didn't even want to be there... disappointed me even more when I asked if he could put my fries in a small box rather than the usual paper bag just so it doesn't go everywhere whilst i am driving and point blank he refused, saying the box cost 30p and papar bags cost 10p all with an attitude... I will definitely be going to KFC next time, which is only 2 doors down and getter...

Delicious. Went there when first opened a couple of years ago and at the time the guy serving was an ass, so far as I complained to the owner. The owner was great and understending and offered me and my wife a free meal. Since then, the service has got better and better with no sign of the idiot who served me first time. The food is always delicious with great service these days and I pick this place over kfc every time....