Chip Shop — Restaurant in London

This is a review of my experience purchasing merchandise from the Chip Shop's website.

I would caution anyone who is considering ordering merch, as their customer service and any interest in actually supplying my order was non-existent.

I placed an order in December for international delivery. A month later it was still showing as pending, and I hadn't received any notification of shipping. I contacted the Chip Shop through their web form to follow up on my order and received no response. I also emailed them and messaged on Instagram, again receiving no response.

Two months later I messaged again on Instagram and was told that one of the items I'd ordered was out of stock (although it was still available to order on their website). They said they'd update me the following week. I never received an update, so I asked that the other items in my order be shipped and that the unavailable items be refunded.

They agreed to this, but nothing happened. Two weeks later I followed up again and they said the refund would be actioned that day and the other items would be sent the following week. This never happened.

I didn't get any further responses from my messages following that. It was 5 months after my order was placed and still showing as "pending" so I arranged a charge-back through my bank and got my money back that way.

I don't know if they genuinely had no interest in fulfilling my order, or if the staff in charge of merchandising and customer contact just don't care at all. The communication from their team and the lack of effort in making sure customers get the products they've paid for was completely unacceptable.

On a positive note, prior to ordering merchandise, I did eat at the Chip Shop in Brixton and it was wonderful! A stark contrast to my online experience. The staff were super friendly and helpful – very accommodating. It's such a shame that the customer service on the web and social side is at the bottom end...

First impressions really count, and I was not disappointed. My friends and I were greeted by super friendly staff on coming through the door. As soon as you enter you will notice its a shrine to hip hop legends, with photos and artwork of the best rappers in history. The vibe is very relaxed with great music. Bare brick walls adorned with framed pictures are plentiful. A couple of TV screens for watching sports etc. The food was very tasty and the drinks menu although not extensive had enough variety to keep us all happy. The menu is cool as they are in a vinyl cases, and instead of pulling out an LP you pull out the different menus for drinks, food etc. At first I was wondering why they had laid out the Vinyls on the tables, so it was a fun surprise. The prices are very fair too. I am definitely going to come back here on a Friday night and see what it's like. For me a friendly vibe is the main thing i look for and it's that thing that keeps me coming back, and I shall be back. Big thank you to all the staff...

Great venue. Been here for many hip hop related events. Now they have introduced football. We were there quiet early. So had some drinks and sat at a table. As the football started the waitresses were very pushy about us sitting at a table. I did inform her that I would be buying food later. But throughout the whole match it felt like there was this constant threat of losing the table because we were just drinking. I eventually ordered food but my friend did not. I think if football is being shown in here then either you have a designated area for football fans. Or don't make people feel awkward about sitting and watching the game. I don't live locally, I'm from north London. If I come out to watch my team I want to do it hassle free. There is a pub across the road showing game. But I would rather help a small business and support the culture by watching in Chip Shop.

Great vegan options here btw. Vegan fish n chips was wonderful. Many other...