Comptoir Libanais Ealing — Restaurant in London

This happened a few months ago but forgot to review at the time.

Booked a table through the 'first table' app- basically you book an early table and get 50% off. Turned up about 5 mins early (bear in mind the app states you have a 15 minute grace period so we'll within the acceptable time.) No issues with the food, perfectly decent throughout.

At the end we got our bill, however the 50% had not been applied, not a huge issue, notified the waiter who went off for a while and came back with another bill. Looked at this bill and once again, no discount applied. Slightly annoyed at this point but notified the waiter once again. He went off and this time came back with his 'manager.' He very rudely told us we were late to the booking and therefore wouldn't get the discount.

What made this almost amusing is that the manager hadn't even begun his shift when we arrived. Noticed him coming in and starting his shift halfway through our meal so he wouldn't have known when we came in. Anyway after a bit of back and forth in which I pointed out 1- he wasn't even there when we arrived, 2- It was only about 45 mins after the booking time, where would have struggled to order and eat 2 courses in less than that and 3- showing him my parking app and how long I had been in the area. Eventually he did realise he was wrong and gave us the discount but didn't really apologise and still tried to make us pay service charge (which I always do normally but not after how he'd treated us!)

I imagine he had genuinely made a mistake but his attitude was very poor. The sneaky way he had clearly sent the waiter to just keep giving us the full price bill before being willing to talk to us was just embarrassing. Shame as the food was fine but put be...

I ate here on Friday, December 6, 2024, and I must say it was one of the worst dining experiences I’ve had all year.

Firstly, there were only about four waiters working, one of whom stood by the door practically doing nothing. They were aware that we were a large group of eight, yet the service was unprepared. The restaurant wasn’t even particularly busy compared to other places I’ve been to.

It took the waiter 20 minutes to ask if I wanted a drink, and there was another long wait before it finally arrived. Despite me specifically requesting no ice, my drink was served with ice. I couldn’t be bothered to argue about it. One of the people at my table didn’t receive their drink at all and had to remind the waiter after an additional 10-minute wait.

Then came the food. My starter, chips with garlic dip, arrived in a broken-up mess. I waited nearly an hour for my main course, which was one of the Christmas specials. When it finally arrived, the rice was extremely cold. I asked the waiter to take it back, and I’m pretty sure they just dumped it in the microwave.

Most people at my table had ordered grilled dishes with chips, but every single meal came with cold rice instead. The waiter explained that the kitchen had mixed up all the orders and brought bowls of chips as a replacement.

By this point, I was thoroughly fed up with the experience and will definitely not...

Terrible service. I walked in my reservation details the young girl said there was no booking although I showed her my email. She was very matter of fact. She struggled with the issue in front of her! No problem solving skills or customer service skills. I said I had requested a booth. She replied “you can’t have that booth as it’s reserved for a staff member and their family” you have to wait till one comes free” okay so you’re company has made a mistake and cannot apologise for the error. We eventually sat down in a booth and waited a while for a Waiter to take a drinks order. No one offered us water for the table - I had to ask. We asked for extra bread which took so long we had finished what was in front of us - again we had to ask for the bread. The man next to us had to ask for his cutlery - no attention to detail. I felt v embarrassed as I bought my friends here as I had a nice experience In London Bridge. We asked about the app and asked if we could use the £5 credit the same young girl said we don’t do that anymore even though we had successfully downloaded the app with the credit. I felt so embarrassed and think you need to be made aware of the poor customer service received at...