Pulcinella Pizzeria — Restaurant in London

Confusing experience that I unfortunately regret how I handled it. Me and my friend went for dinner. As we were looking over what to eat we heard a couple who were a few tables down ask the waiter if the food was two for one on starters and mains. He responded yes. When the waiter came to our table I asked him the same question and he said yes. Me and my friend proceeded to order two starters and two mains between us(before I ordered I also asked him a further question if we could mix and match the orders. He also said yes)

When the time came to pay only one starter and main was on the bill including our drinks. We paid the bill. Only then after the waiter asked if we had a card to show we get two for one on food.

We were so confused at this point because not once from the start I enquired about the deal until we paid did he mentioned we needed a card to be eligible for this deal. In fact why even take payment before confirming. He spoke with his manager and they said we’d need to pay full price. I wish I hadn’t but I didn’t want to make a big fuss. It seems like a big oversight on the restaurants part not to check these things.

In terms of food. My calamari included deep fried courgettes and bell peppers which I found baffling. I ordered calamari not calamari and vegetables. My friends pizza was underwhelming and the lemon spritz was not nice....

Avoid avoid avoid like the plaque! Food was not great but the service....oh my god ‘shocking’ doesn’t even describe it. The worst experience ever (customer service wise) in 15 years I’ve been in London! WE GOT KICKED OUT AFTER SPENDING AS MUCH AS WE COULD ON “EAT OUT TO HELP OUT” day. Perhaps here it should be called “Eat out to get kicked out”.

We were a party of 2 - we had starters, 2 pizzas, 3 rounds of drinks (alcoholic - wine and aperol spritz), dessert, one coffee and wine at the end. This went over 90mins. The bill was around £70 (with the 50% food discount!) The manager (a guy) comes by our table and says “you need to go I have people waiting!!!!” While he brings me coffee and dessert but does not bring wine to my guest. My guest says “please can I have my wine which i ordered 20mins ago” - he “says no you need to go, i needed you to leave within one hour because I have people waiting!!!”. SHOCKING!!! Disgraceful. People who know nothing about customer service or hospitality or running a restaurant really should be NOT getting any help by the government and abusing it like these guys. Only go here if you want to get KICKED OUT after spending your money to help small (shameless...

What a discovery We were not sure how good this place might be but decided to risk it and have a go. I order chilli pizza with Salami, peper and curggettes and my wife ordered salmon pasta, Was perhaps the best pizza and pasta we both ever tried and we both have been to many part of Italy including Napels and still not experienced anything like this. They mixed up our starter and bring it together with the main which we never asked for; but they went beyond their way to put it right when we showed not happy. They made me a fresh pizza and waited for me to finish my starter, this is what i call a first class service which truly deserve a good review.

I say this is the place to go for italian in Ealing and perhaps in whole London. The atmosphere could have been a bit better and the place was a bit cold but overal fantastic experience and had to be still 5 star.

Look forward to our next visit soon This is a must go place for Italian. So original and high quality food at very reasonable price. Keep...