Costa Coffee — Restaurant in London

I have been a customer at Costa Bexleyheath for many years. I have frequently found it to be a friendly and courteous place with attentive staff and good food and drinks. However, today was disappointing due to one particular female member of staff). I had come with a few friends for a coffee and cake. It was admittedly after 3.15 pm on Sunday afternoon 24/11/2024.I appreciate that businesses need to “wind down” by 4 pm on Sunday. When we purchased our coffee, we we were advised that our goods would be in take away cups.That was fine. However, we sat down at a table in the costa cafe. There were other customers in there at the time. We were enjoying our coffee and chat. We knew that we were not going to stay for ages. However, a certain female member of staff very abruptly and rudely told us that the place was going to shut soon and we had to move: . We as customers are not daft. We acknowledge that it was near closing time and we were quite prepared to move. However, the way in which this young lady spoke to us was not acceptable. It was rude, brash and frankly made me feel that the presence of the costumers was a “ blooming inconvenience”. I understand she and businesses have a job to do - and there are rules and regulations. However, this young lady’s approach and lack of interpersonal/ customer service skills was shocking. In comparison, the same afternoon- I accidentally had a spillage of coffee There was a young man who was working there also who was very attentive and helpful. He was happy to help.(!in spite of being near closing time). I commended him for his help and good customer skills ( and said it was sad that other members of staff did not adopt the same approach). The young lady rudely tried to get us out. She said that. “ they were under pressure from management”! While I completely appreciate the pressure that we are under as employees (being an NHS worker,) there is absolutely no excuse for rudeness. I’m afraid I advised your female colleague quite firmly that pressure or no pressure from management was not an excuse for making people feel that they were an inconvenience and herded out like cattle. I hope that this can be seen and used as a learning and training...

The food is okay. Very little that can go wrong with sandwiches, cakes and hot drinks. The problem I have today is that the place isn't really worries about cleanliness. Tables are sometimes dirty but more importantly we were given three knives today which were all dirty. I have had dirty cutlery before. I asked for the manager to complain. She didn't appear to bothered. I mentioned that I'd had cutlery before that was dirty and if I was given dirty cutlery again I'd make a point of complaining via social media. To which her response was "don't threaten me with social media" . She then walked away saying...

Large latte took a little longer than expected , maybe short staffed. The cheese samwich was nice as always got the samwich cooked b4 my latte come back . Got lovely comfotable seats in costa bh. Some of the staff didnt seem happy. Busy little costa , will be back on a another coffee stop . Wheelchair friendly. No toilet facilitys , you have to use the shopping centres toilet. Reccomend tomatoe and cheese samwich melt. And recommend a latte but get it put into a take away cup as the indoor cups are awkward to...