Delhi Wala — Restaurant in London

3rd visit to the restaurant. All 3 times has service issues. First visit waited whilst they served the queue of takeaways and was told to sit on any table. Made ourselves comfortable then another person told us to move from that table even though it didn't have reserved sign on it. Then another person came and sat us on the same table from which we had been moved from. Then they started arguing amongst themselves about the issue of seating us even though they weren't very busy. Had to wait a long time before our food arrived as they had large paratha order..then they forgot about our coffee. We thought maybe they were having a bad day. 2nd visit almost very similar. We were pointed to the table. We sat down and 10 mnts passed not even menu given to us. We had to Hunt for the menu ourselves..no one came to take order. The girl kept drying glasses and chatting to a young male.. finally after chasing up finally order taken food arrives but they forgot coffee. Again had to chase them. No apology no smile. No acknowledgement. I wouldn't have gone there 3rd time but my son gave us treat as he know how much I used to love going to thier Heston branch..so 3rd time just as bad. Such a negative atmosphere, staff don't have clear roles, no one bothers about regular customers, one of the customers made a comment while they were being seated "oh you changed your hair style" the server didn't even acknowledged and walked away without saying thank you or having any kind of interaction. Then While hes taking thier order , kept talking to his colleague. Rubbish service..Trip advisor reviews are old 2014. If they are reviwed again probably...

Pros: Authentic flavours, freshly made, friendly staff

Cons: Overpriced, bad service, quality of food seems to have gone down.

Great place to go in terms of starters (paneer samosa is my favourite). But the last two occasions I've come here I've noticed the quality isn't quite the same - Daal Makhani is very runny with less lentils than usual. Food still has good flavours, but not worth the price. 3 people ordered here and the bill was £70. Don't mind paying extra if its worth it, but the service was lacking. Though the staff were polite and friendly, service itself was a disaster. Don't expect fresh plates between starters and mains. Don't even expect cutlery, you will have to ask for it. You are provided with one very thin tissue each. Previous dishes, and empty serving plates from the starters aren't cleared from the table, so you end up with a waitress approaching you and asking you to make space for her to put more dishes down. The entire table was cluttered beyond belief, and we ended up moving the chutney containers to another table and stacking the dirty plates ourselves at the edge of our table.

I'm only leaving this review because there is a need for improvement. Whilst the food is of decent quality, it seems to be less so than before and service definitely needs improving.

All in all, a nice place to go, but not quite worth the price.

Best things on the menu I tried: Mango lassi, paneer samosa, butter naans

Worst things on the menu I tried: Punjabi samosa, raita,...

We went for dinner at this restaurant and had a miserable experience at the hands of this guy serving us. Firstly, he didn't bother to come to our table to take the orders for at least 15minutes. Kids started starving and i had to go their bill counter to ask if anyone was planning to take the order. Lady at the counter asked to go back & nothing happened as he was busy having chat with other staff. After several attempts signalling from the table, the guy showed up in some sort of frustration and was very rude (not sure why). Best part is he was too happy serving the English customers. It was quite evident this poor old person is not trained on how to treat and manage all customers equally. Food was good but customer service was pathetic. If you are forced to get food from here, best to order a takeaway as neither the ambience or the way they are organised will make you feel having a good time at the dinner. Especially a big avoid for those with kids as you will regret for being here. This old man definitely needs some advice and training on how to treat customers. If this old person happens to be the manager or owner, you can help yourself by giving up customer facing and allow others to serve. Remember that if you dont treat your customers well, some else will. Worst part is this is much different to the DelhiWala in Southhall, where it was fanstastic experience. This franchise of Delhiwala is really a...