Domino's Pizza - London - Crystal Palace — Restaurant in London

DO NOT ORDER FROM THIS STORE. Undercooked pizza and rude staff. I am so so appalled by this store. The pizzas I ordered were undercooked in the middle. For such a well known pizza chain surely the first thing they should be able to achieve is a pizza that is properly cooked? My flat mate ordered a pizza on the same day later on and her pizza was also undercooked. We all tried to cook ours in the oven further but it didn’t really work just ended up burning the sides. Why am I cooking a pizza I’ve ordered that should be cooked already??

Also. They ran out of wedges and instead of calling me to tell me this and ask if it wasn’t ok or not to replace them with something else they just sent me a garlic pizza bread side. When it all arrived I was confused and thought oh they’ve messed up the order. I called and the guy just goes, “no we ran out of wedges so we gave you that instead”. I asked, “sorry but I didn’t say that was ok? I can’t eat cheese so I can’t eat that.” He just said he will refund me the wedges and that was it. FYI i order my dominos pizzas with NO cheese.

I am sorry but why is it up to them to decide to just not tell me the thing I have paid for isn’t in stock and just give me the garlic bread without asking. I was left with no wedges and an undercooked pizza. Absolutely not ok. I then spoke to dominos twitter and I filled out a form for customer service and the guy called me and we had a good chat and he said he will issue me a full refund. I was pleased and he said it will take a week. It’s been two weeks and nothing’s in my account.

I called the store and they have the CHEEK to deny this phone call happened and said no we will not give you a refund. They were rude and so unhelpful and then said “there’s no chance the pizzas would ever be undercooked” as if to say I’m a liar???? Darling. Your pizzas were undercooked I am sorry to say. Why the hell would I bother lying?!? Shambles. I’ve wasted my time already with all this but I was promised a refund for the whole order and nothing is happening. I wasted 15 minutes talking to some guy from customer service and he said I will get the full refund. Now I’m here once again wasting my time but I’m not giving in I’m sorry....

I order from dominos quite often and it’s always hit and miss ,tonight my food came and looked like they had played catch with one of the pizzas and cookies ,the other pizza might as well have been a margarita as there were basically no toppings the wedges were undercooked the pizzas both came luke warm and one of them looked like it had been in the oven 2 mins cheese was just about melted toppings all looked raw ,I called and the customer service was absolutely disgusting my daughter is type 1 diabetic I had told her to take her insulin just before the food arrived ,only to get food there was no way she could eat ,when I explained this to the apparent manager she didn’t apologise at all about the food she said she could send it again in an hour I said that’s not good enough she then laughed and asked if I want the food raw which I thought was disgusting I have worked in customer service and there’s is absolutely appalling definitely will not be going back again !! I have taken pics of food and will be contacting there head office and see what there customer...

Dreadful! I ordered £130.49 worth of pizza for a work function via their app. Ages went by before I got a call saying they couldn’t fulfil the order because of a gas leak but not to worry as a nearby branch would likely do it. Over an hour went by, nothing happened. I rang the other branch to see if they were doing it, they said nobody had contacted them. So I went with a different option, but then I got a call - nearly two hours on saying they were going to do it after all. At that point I was furious and had already gone with another supplier. I said t the guy on the phone that he better not do the order and that I was very angry as hours had past. I also said he better not charge me; he promised me I’d be refunded and apologised profusely. However, his word was no good. They have charged me even though they never delivered any food! I am currently having to fight the charge with both PayPal and AMEX! Absolutely useless! Avoid...