Domino's Pizza - London - Earlsfield — Restaurant in London

I odered two pizzas last Tuesday 19 Nov in a hurry as was on my way home starving after a night out. In my haste I did not go into the offer section and I had been charged for the price of two pizzas instead of one as per the two for one offer on Tuesdays. I called the branch the next day (Wed) and explained what happened and was asked to call the branch the next day (Thursday) to speak with the manager who worked that evening.

That following day I forgot to call and a few days passed before I remembered and was scheduled to call the branch yesterday Sun 17 Nov. I noticed, however, that my bank account had been credited the price of one pizza the day after I had called the branch initially without me having to make another phone call.

I called today to thank the branch and wanted to make a note online that I am very happy with the actions of Dominos Earlsfield, and even though the booking system has a flaw in it the staff were excellent at rectifying the error in a swift manor....

Until a few months ago I was a loyal customer of this branch. I would order at least once a week if not more. But recently things have been going really badly! I love Dominos, their pizzas are great and the sides are probably the best, but I'm so gutted now that I can't order from this shop anymore. It all started with simply receiving a cold pizza, to then getting consistently someone else's order. The last time my order was delivered to a neighbour and I never got a hold of it. I was promised a refund that never happened and the customer service was just poor. Now, I work in hospitality and I understand what it feels like to be busy and under pressure. I wouldn't normally leave a bad review but I'm actually hoping to help and...

Ordered 4 pizzas yesterday for my birthday, and one of them was the cheeseburger pizza. After awhile we notice that there wasnt any burger sauce which makes the pizza taste like cheeseburger. So we called and asked for a new one, and we gave the other one back. When we recieved the new one, it was the same, no burger sauce. I mean yeah it's just burger sauce but thats the main ingredient for the cheese burger pizza for it to taste like cheeseburger. The staff that we spoke with on the phone was so impatient and trying to force that we apparently didnt even...