Fes Restaurant — Restaurant in London

Extremely Disappointing Experience – Would Strongly Recommend Avoiding This Restaurant

I rarely leave negative reviews, but our recent visit to this small Turkish restaurant was so shockingly poor that I feel compelled to share our experience in full detail, hoping it might help others avoid the same mistake.

From the moment my partner and I walked in, it was clear that something was off. The atmosphere was unwelcoming and the service — or rather, the complete lack of it — was one of the worst I have experienced in any restaurant in London, or anywhere else for that matter.

Let me begin with the staff attitude, which was simply appalling. The person who approached our table to take our order didn’t even bother to greet us. No “hello,” no “good evening,” nothing. Just a blank stare, followed by silence as if we were an inconvenience rather than customers. This wasn’t a case of someone being shy or overworked — it was plain rudeness. When we said thank you after giving our order or when receiving something at the table, the waiter didn’t respond at all. No smile, no nod, not even eye contact in most cases — just an indifferent, cold look.

In my culture — and in Turkish hospitality too — mutual respect and warmth are the foundation of good service. Turkish restaurants are usually known for their welcoming atmosphere, generosity with bread, and attentive service. This place, however, seems to have entirely missed that memo. I don’t expect over-the-top pampering, but basic human courtesy is the minimum anyone should expect from hospitality staff.

Speaking of bread, let’s talk about the extra charge for additional bread — something I have never seen in a Turkish restaurant before. Bread is often complimentary in Middle Eastern and Turkish dining, especially when the meals are served with dips or grilled meats. Here, not only were we charged extra for a small basket of bread, but there was also no mention of this when we asked for it. It was only when the bill arrived that we noticed the charge. While it’s not about the money, it’s the principle: being transparent with customers and not exploiting basic expectations like bread with a meal.

Now, about the food quality. At best, it was average. Nothing particularly bad, but certainly nothing special or memorable either. The meat was a bit dry, the salads lacked freshness, and the seasoning was inconsistent. I’ve had far better meals in takeaway kebab shops than what we were served here. For the price we paid, the value was seriously lacking.

And yes — the pricing. For a small, casual restaurant with mediocre food and poor service, the bill was surprisingly high. The dishes are priced as if you’re dining in a high-quality, fully-staffed Turkish restaurant with excellent ambiance and a pleasant experience — when in fact, the experience was more like eating in a disinterested diner that just happens to serve Turkish food.

To be clear, the real issue wasn’t just one specific thing, but the overall experience: • The unwelcoming attitude from the staff • The absence of any basic manners • The surprise charge for something that should be complimentary • The underwhelming food • The high price tag for what we received

All of this combined made for an experience that left a bad taste in our mouths — both literally and figuratively.

Unfortunately, this restaurant seems to lack even the most basic understanding of customer service.

To anyone considering visiting this place, my honest advice is: don’t waste your time or money. There are plenty of wonderful Turkish restaurants across London where the food is authentic, the prices are fair, and — most importantly — the staff genuinely care about your experience.

This was one of those rare meals where we left not just unsatisfied, but genuinely frustrated. A dinner that should have been an enjoyable evening out for me and my partner turned into a disappointing memory that we won’t soon forget — not because of the food, but because of how we were treated.

Absolutely not...

I had the pleasure of dining at this restaurant today, and I must say it was nothing short of amazing. From the moment I walked in, I was greeted with a warm welcome and genuine smiles from the staff. They were incredibly helpful, attentive without being intrusive, and always ready to make sure everything was perfect for my meal.

The food itself was exceptional — fresh, flavorful, and cooked to absolute perfection. Each bite was tender and full of taste, clearly made with high-quality ingredients and a lot of care. It’s rare to find a place where every dish feels like it’s been prepared just for you, but that’s exactly the feeling I had here.

The atmosphere was comfortable and inviting, and the cleanliness was outstanding. The restaurant was spotless, and even the toilets were impeccably clean, which is such a reassuring sign of attention to detail and pride in their establishment.

Overall, I left feeling incredibly satisfied and impressed. This is a place I will happily return to and recommend to friends and family without hesitation. If you’re looking for delicious food, top-notch service, and a truly pleasant dining experience, this...

I am not sure what is the problem with them! I went there couple of times, I got confused sometimes price and service were so nice sometimes not. Then, yesterday I went there again to solve the conflict tbh. Before I sat, I asked how much the price for lamb shish for 2 pieces. The guy said me: £14(one stick is £12). Then I said ok and ordered. Ok, finished the meal and went for a payment. The guy gave a receipt for £17 pound!

But finally caught them, they were playing this dirty game all the times. I started to ask the boss that he told me it was £14! He came, and said that yes you can charge £14. Tbh, I don’t want favour from anyone, what is that tricky un transparent policy which makes me annoyed. Later on, when I continue they said that we have two price one is take-away another one is eat in. Eat in price £17 bla bla bla! Guys , why do you misleading people! Why do you bring different price! I asked in the restaurant and you served me in here.

My suggestion is to you guys that ask before you go inside! Eat in price is overpriced! Different prices made me sick couple of times.

Anyway, it was not about food quality, was about...