Five Guys Burgers and Fries Wandsworth — Restaurant in London

A Disappointing Decline at Five Guys Wandsworth My recent visit to the Five Guys Wandsworth outlet today at approximately 1:30 PM was a stark and disappointing departure from previous positive experiences. Despite numerous more affordable and less time-consuming options on the ground floor, I chose Five Guys, driven by past satisfaction with this particular branch. Unfortunately, that trust was severely misplaced. Upon receiving my order, it was immediately clear something was amiss. The bun was noticeably cold to the touch, and the cheese, rather than being melted as one would expect from a freshly prepared burger, was merely limp from the residual heat of the wrapping. The resulting bite was so unappetizing that I promptly returned it. When I presented the burger and requested that staff feel the cold bun, my request was initially refused under the guise of "health and safety" – a rather transparent smokescreen. After some flimsy excuses, a staff member finally acknowledged the issue, stating it was "cold from the outside but not from inside," an admission of fault, however partial. The subsequent handling of my complaint by an individual named Giuseppe was exceptionally poor. Despite informing him I was on a limited break and needed the issue rectified promptly, Giuseppe displayed a remarkably unhelpful and frankly, arrogant attitude. He deliberately protracted the process, serving other customers ahead of me, all while knowing I was pressed for time. His condescending offer of his name, after I mentioned my awareness of corporate procedures, felt like a deliberate act of petty obstruction rather than a genuine attempt at resolution. This entire experience resulted in wasted time, a thoroughly unpleasant encounter, and ultimately, forced me to seek a takeaway elsewhere. While I've had genuinely great experiences at this specific branch in the past, the egregious service and utterly incompetent complaint handling I encountered today mean I will unfortunately...

I ordered a grilled cheese with 2 patties all the way with no hp no mustard or ketchup

It took long because the supervisor assembled it a second time but wrong, he threw away the first one because it had the right ingredients but was not layed up straight. It came with no grilled peppers the cheese wasn't grilled to melt it just stuck to it. Not enough grilled onions and the lettuce was wet and barely seen

My girlfriends daughter works at GBK She asked me 'how can you say you like Five Guys when they take so long and don't get the order right?' I just looked at her and said 'I don't know, I just don't know' For someone who used to work at Five Guys this moment stuck with me, the burger was not layed up to Five Guys Standards. The supervisor that night must be held accountable for the loss of one star, being stingy with toppings on an £8.50...

RUBBISH & RIP OFF I was not sure if I would go for my traditional restaurant or try for the first time five guys.

BURGUER: the consistence of the burguer reminds me very much macdonalds Burguer

CHEESE: Very much like macdonalds.

DRINK TRICK: they sell you for £3 unlimited drink, far more than you need.

VERY AMERICAN: but no wi-fi, you need to get the wifi from neighbour macdonalds.LOL

TOILET: you need ask the key for the toilet this shows a very small mentality and the people that might go and work there.

RIP OFF: they trick you into buy a lunch package plus VAT. To get a bacon cheese burguer, fries and drink you will spent £18.00!!!! GOSH....

ALL THIS PRICE AND NO TABLE SERVICE, THEY ALSO EXPECT YOU TO CLEAN AFTER EAT. THE PLACE IS JUST A POSH...