Gurkha's Pride — Restaurant in London

I recently ordered food from Gurkha's Pride for my friend's birthday party, and I am thrilled to share that our experience was nothing short of outstanding. The combination of efficient service and delectable dishes made our celebration truly special.

The takeaway service at Gurkha's Pride was seamless and highly professional. From placing the order to picking it up, everything was handled with precision and care. The staff was courteous and efficient, ensuring that our large order was prepared and packed accurately. They even included extra napkins and utensils, which was a thoughtful touch.

Food: We ordered momos and biryani, and both dishes were exceptional. The momos were a hit at the party. They were perfectly steamed, with a tender and juicy filling that everyone loved. The accompanying dipping sauces were flavourful and added the right amount of spice and tanginess, enhancing the overall taste of the momos. The biryani was the star of the meal. The rice was fragrant and infused with a rich blend of spices, while the meat was tender and succulent. The balance of flavours was spot on, and the portion sizes were generous, making sure everyone at the party had enough to enjoy.

Packaging: The food was packed neatly and securely, ensuring that it remained hot and fresh by the time we served it. The containers were sturdy and well-sealed, preventing any spills or leaks during transportation. This attention to detail in packaging made the entire experience hassle-free and convenient.

Overall, the takeaway service from Gurkha's Pride was exceptional. The quality of the momo and biryani, combined with the efficient and friendly service, made my friend's birthday party a memorable event. I highly recommend Gurkha's Pride for anyone looking for delicious food and reliable takeaway service. We will definitely be ordering from them again for...

Absolutely Disgraceful – One of the Worst Experiences I've Ever Had

If I could give this place zero stars, I would. This was by far one of the most disappointing, frustrating, and infuriating experiences I’ve ever had with a restaurant.

I placed my order through Uber Eats at 3:00 PM – a time when their system clearly shows they’re open and accepting orders. After waiting over an hour with no update, I called the restaurant. Their response? “Oh, the driver doesn’t start until 4:30.” Excuse me? Then why are you accepting orders at 3:00?! That’s incredibly misleading and shows a complete lack of respect for the customer’s time.

The food finally arrived nearly two hours later. Part of the order was missing too — as if the long wait weren’t enough. Worst of all, no one even apologized. Not a word of regret, no compensation, not even the basic courtesy of acknowledging their mistake. The entire attitude was careless and indifferent.

To make things worse, I didn’t even get to eat the food. I had to leave for work by the time it arrived, and the delay completely ruined my schedule — and my day. I ended up wasting £30 on food I never got to eat, and I left the house angry, hungry, and stressed.

This experience was an absolute nightmare. Horrible service, unacceptable delay, missing items, and a customer service attitude that’s basically “we don’t care.”

I will NEVER order from this place again, and I strongly warn others to avoid it unless you enjoy being ignored, disrespected, and...

Ordered for a collection in store and the ladies behind the counter were very rude. We arrived at the time it was supposed to be ready and were told to wait "a couple of minutes". We were offered no place to sit so we eventually sat at an empty table waiting for an update.

After FIFTEEN minutes, we were offered a small drink as acknowledgement of the slow service, of which I refused as I did not see how I would be able to drink this in time and frankly I just wanted the order. Not sure why this was not suggested when we arrived as it would have been more useful. Once the food was finally brought to us, we were shown out of the restaurant without an apology or even a goodbye! Staff felt they were doing us a favour and showed pure ignorance to the situation.

Note to owners: If you can't handle the orders, don't accept them. I will be going elsewhere in the future and know to avoid now. Unfortunately we always have to find out...