Joice Balham — Restaurant in London

Despite saying good morning with a smile, I was half greeted (no smile!) by a man at the till that sounded and looked half awake. That really should have been the point I went elsewhere, but location alone (a place to wait close to where my parents were at a GP appointment) made me give this place another chance.

I picked up a menu, asked to have a latte, was asked takeaway or eat in, I responded - I’d have it outside as I wanted to order food also!

After a 15 minute wait (from approx 10:50-11:05) and zero acknowledgment (I was the only person siting outside!) I got up, walked to my car a few steps away and left.

Thanks to the less Gentrified Atmosphere at Natas down the road, I got much better service, with a smile! It was busy inside, so I parked outside Natas and waited after I ordered, the staff were kind enough to bring my order out to me, again, with a smile and wished me a good day! That’s how you...

Quirky does not mean Dirty.

The bubble and squeak was PUTRID and SOUR tasting so it was inedible. When I asked a staff member he said maybe it was my 'tastebuds'. I've eaten bubble and squeak since I was a child in many different places and never have I ever tasted one rancid like this. So the lack of accountability was incredibly offensive.

The FOOD ROOM TEMPERATURE - why?

I was Served a DIRTY TEAPOT with visible dirt. Looked as if it was straight from the charity shop uncleaned. There was also tea stains in both the cup and the pot.

All of the random 'quirky' items were dusty. The floor was scuffed and dirty. The HIGHCHAIR was FILTHY. All the plant leaves were DUSTY. The food had bit too much oil.

If the plants and antique items are too laborious to clean, I say get rid of them.

There is so much neglect on the cleaning it's sad. I used to visit every time I visited the doctors but I won't be...

I would rate this 2,5. Great place with potential, however you have few things to improve. Staff is selective to wear a mask. One moment you get served mask is on, next moment same person come up without a mask and keeps on chit chatting. In service industry you expect to enjoy your time, but it becomes a bit difficult when person who serves you has sour face. What we can tell about the food? By the time clock hit 12:45 the place had run out of both bacon and sausages which effectively makes half of the menu unavailable. We ordered eggs benedict and royale. Poached eggs were about half minute over cooked and hardly runny. Both of my eggs had bit of crunch (from egg shell tiny bits). Coffee was nice, you made a good flat white. Overall experience was topped up by seating strangers at our table without consideration. Ps. Ambient music is nice however music volume equaling humans speach...