JRC Global Buffet — Restaurant in London

I arranged to meet some friends in the Wood Green branch. They came ahead of me, so I needed to make sure my friends were there. As I've never been at that restaurant before. The Indian assistant manager who said his name was 'Jason' was rude, abrupt and extremely aggressive! He greeted me by saying, "You've got to pay before". I said to him I wanted to check if my friends were actually here before I ate. He was very stroppy and insisted that I pay. I repeated that I wanted to see if my friends were here again. He had a terrible attitude and said that I can look at the buffet as I said I need to know what I'm paying for. It's a ridiculous policy of trying to force customers to pay for something they haven't seen, let alone taste! As I was looking for my friends, they called to me and I went to their table. I must also add that I have a disability and I'm dealing with a very painful foot ulcer. This so-called 'assistant manager' 'Jason' rushed over to my friends table and started shouting at me! He was extremely RUDE, AGGRESSIVE and BILLIGERENT!! He DEMANDED that I pay or he'll call security. My friends were very upset and this whole experience RUINED my friend's birthday experience and left everyone shocked and upset! There were children at the table and 'Jason' continued shouting at me about leaving if I don't pay. Other diners were watching and it was an awful experience for everyone concerned! 'Jason' then said the camera will pick up on everything. I really hope the CCTV captures 'Jason's' disgraceful attitude!! This will be my first and last time in this establishment. And I definitely won't be recommending this company to anyone!! I have been treated appallingly and 'Jason's' unprofessional and aggressive behaviour was totally unacceptable!! I will not tolerate being treated like that under any circumstances. So, I would strongly advise against ANYBODY visiting this terrible restaurant in Wood Green. The service is by far THE WORST I'VE EVER EXPERIENCED!! If I could give zero stars then I would have. Because after 'Jason's' unprofessional and aggressive outburst nobody deserves to be treated like that!! My friends and I are utterly disgusted and they too will not be returning to such an unprofessional establishment run by people that don't have any manners or respect to their customers. Staff should be trained on customer services and if they don't know how to interact with customers, then they shouldn't be employed working front of house!! Other customers sat nearby complained about the food being cold and poor service. There were dirty tables with dirty plates on them that had not been cleaned or cleared for ages. It made this restaurant look dirty and unprofessional. Maybe 'Jason' should focus on making sure the restaurant looks clean and presentable, rather than shouting at disabled customers and making a scene that was totally unacceptable and unprofessional on...

Ive come here the second time. Every time I had issues with the card payment system at the entrance. This company needs to update the card payment machines. The money leaves the holders bank account goes into the restaurants account where they use your money that has been “declined” the machine gives you a declined receipt meaning you have to pay again. It takes over 15 working days meaning 3 weeks to get your money back. If understand if it happened only to me but when I went to the restaurant the second time, it was the same issue using chip and pin. After we ate as I left I wanted to ask the lady at the front who I should contact if my money is not returned, she showed me which number i should mention if anything but at the same time another customer had the same issue and she was worried that she would not have enough funds in the account to eat with her daughter! Update your machines! This is not fraud but you are making customers pay twice using the both the finances to fund your business or pay your expenses and returning the other half back! I am still to receive my money back! If it happens the third time I will actually make an official complaint to the necessary places concerning your companies machines and behaviour which will bringing your companies credit score and ratings down! We also got disturbed during our second visit by the store manager who was wearing casual clothes (you would think he is a customer) shouting down at staff just by the entrance where we were seated at the family with babies section. Take your restaurant floor or staff matters to the back/staff room or to the office! Its not a pleasant seen to see unhappy or sad faced staff! They work hard for a living and we could see how both the staff was frightened. One was going to nearly cry! We felt really sorry for the staff who was getting shouted at! Yes its a buffet yes its in Wood Green but it does not change the law regardless! IMMEDIATE ATTENTION IS REQUIRED!

I emailed the company three weeks prior to our visit about how they operate and process halal food, and asked them to give me a list of what was actually halal food in their restaurants, for this branch. Its been 5/6 weeks and I am still waiting for a response! If we are being lied to about the food being Halal then it is for your self consciousness to feel bad about when putting your head on the pillow coz all you want is money money money. We have done out bit by asking and inquiring. I even asked the staff before entry and he said what was halal and what was not but he did not touch on the processing (cooking) using different pans oil and cookers for halal and non halal food! I wont be...

I never write reviews, but for this restaurant I'm gonna have to. I have never had an experience like this in a restaurant in my life. I have been to many buffet restaurants, and I know it is much harder to maintain than normal restaurants, but I'm just going to share my experience, and please read and be aware of what you'll expect.

Me and my partner went on a Friday night, at around 9 pm. The restaurant was almost empty (a bit odd because Fridays are normally busy for restaurants), we pay at the door then took a seat, I asked for tap water from the over staffed waitresses around and their response is 'sorry we can't bring you tap water, go to the bar', no big deal. Then we go to grab some food, almost every dish was burnt, as the heat was way too high, the food taste was okay, but not much of a variety. A lot of the food I didn't even wanna touch because FLIES WERE EVERYWHERE. I understand that the food is out all day, but that cannot explain why there were so many flies on top of the sushi, the dessert menue (which was oh my goodness, terrible, and cheap). When I saw all the flies I honestly was shocked.

One thing that I found VERY ODD is the way the manager of the store treated the staff. Me and my partner noticed that all the staff looked scared, they seemed as if they memorised a speech, and looked very robotic, very sad as it really looked like some sort of slavery. One of the waiters that came over to ask if we were all good, was shaking and when we said we were fine he said 'ah thank god, I'm so sorry' and left. I then turn around and see the manager shouting at one of the chef's, for around 15 minutes straight, telling him off in front of all the clients that were eating. That should not be done at all.

WHAT WAS REALLY ODD was before we left, which was at around 10, almost closing time but not quite, the manager clapped with her hands and said 'FOOD', and all the staff and chefs ran with their plates and put as much food as they could fit on their plate from the leftover food of the day. This may have been normal, but honestly it did not look normal at all. It seems as if the staff were not given lunch breaks within their shift hours and were told to wait and eat from the leftover food. If that wasn't the case then it looked very odd.

I will definitely never go to this place again, it was one of the weirdest and worst experiences I've had at a...