Kaspas Desserts Brixton — Restaurant in London

My partner suggested we pop in for crepes and a coffee. So upon the 'greeting' of the counter staff (cold and straight faced) we were faced with her being non responsive to my partner ordering the crepes and coffee. When we asked for fresh cream instead of ice cream she gazed vacantly and unresponsive and it was the chef who replied 'yes'. After a few minutes of sitting down at a table we were served our food and drinks by the same counter staff. We were both eating about a third way through and my partner found a hair in her crepe. She pulled it out slowly and it was long, as the counter staff's hair was. I took the unfinished plate, with hair in place to the counter. I was met with the same unresponsive person behind the counter, no apology, no "I'm sorry, would you like a replacement or refund", she just blankly took my plate to the chef. After deliberation we asked for a refund, as my partner felt ill consuming some of the food with the human hair in it. To our surprise the counter staff said "£10" for our £14.10 meal. The chef rectified this and we were refunded in full. Never before had we met a staff member who could be so damaging to a businesses reputation. A BIG disappointing...

I can’t seem to change the negative review I left on Just Eat. It’s important to give a full review as small businesses are already really suffering. After ordering my dessert around 9:50pm I waited almost two hours for a driver to be assigned & then Just Eat changed my order to delivered- which is not true.

The following afternoon I went for a walk & decided to visit Dolce & Gelato to understand what had happened. The kind manager explained that they have been having issues with Just Eat, the orders are coming through but drivers are not coming to pick up sometimes. She was also shocked that her business phone number wasn’t working & said she would update it. She gave me my order & some extras. I don’t think anyone would want to risk sabotaging their business especially during times like this - so let’s be kinder & maybe get some answers from real people...

I've had too many Nutella sundaes from this place, all of them outrageously good, hence the 5 stars.

Just leaving this review to say that todays sundae was all chocolate ice cream, no hazelnut. Not going to mark you down for this due to all the great ones I've had. But something to watch out for in future, I.e. please make it like you used to :-)

Editing my review to reduce the score to 3 stars from 5.

I've yet again had a sundae nothing like the recipe in the description, i think this is the third time now.

There are only around 5 or 6 ingredients in this recipe and on multiple occasions I've had half of them be wrong. That's not just a small error, that's just getting it completely wrong. The end result is then nothing like what I wanted.

I'm not sure what has changed guys, but ordering from you now feels...