KFC London — Restaurant in London

The staff at this store are really stupid, I ask for a kids meal and the woman say, its a kids meal, I say yeah, thats what I asked for, she then says you want a lunch box, I say, I just asked you for a kids meal, again she says but you want the lunch box. I said get me someone that understands me, A second staff member steps in and askes, Can I help, I say only if you can understand what I want, he says yes, so I ask for a kids meal, he says it only comes with............. I say let me try this again, so I say can I have a fillet meal which concist of, 2 FILLET STRIPS AND LARGE FRIES, he then says LET ME REMIND YOU, IT DOES'NT COME WITH A BURGER. I say what did I ask you for, again he say yes but it does'nt come with.............. by this time I'm like shouting at him I'm the (organ grinder) CUSTOMER and you are the (monkey) ASSISTANT, just get me what I asked for....... he then decides he's not serving me. The third assistant says what would you like. He just shuts his mouth and gives me what I asked for. You can't remind a person of something when you have not ever told them in the first place, secondly, he said he did'nt want to give me what I asked for and then I return with it coz it don't come with a burger. If he had given me what I asked for then there would be no need for me to go back. Two real idiots and one left to pick up the slack....

I am writing to formally express my dissatisfaction with the service I received during my visit to your establishment on 14.06.2024 at 11:30 pm. Despite arriving within your operating hours, I encountered significant service issues that negatively impacted my experience. Details of the Incident: Time of Arrival: Approximately 11:30 PM. Issue: Lack of available food options and inadequate service. Staff Interaction: The staff member on duty displayed a lack of patience and did not make an effort to serve me or address my requests. Given the timing of my visit, I anticipated limited options but expected basic service standards, which were unfortunately not met. It is disheartening when the staff is unprepared or unwilling to assist customers, especially during late hours when options are limited. Resolution Sought: I would appreciate an explanation as to why the service was subpar and what measures are being taken to ensure this does not happen to other customers. Additionally, I would value some form of compensation or goodwill gesture to rectify this disappointing experience. I am hopeful that you will consider this feedback constructively and take the necessary steps to improve service quality. Thank you for your attention to this matter. I look forward to your...

Ordered 10 piece bucket meal in store (takeaway). The 2 bite size chicken pieces pictured count as 1 piece each (unbelievable). The family said they look refried as the colour was considerably darker than normal and compared to the other proper size pieces. At a time when eating out is getting pricier with price increases from every direction, it is more important for the consumer to get value for money. This might aswell have been an 8 piece bucket meal, also what's with the Christmas edition bucket design in the middle of February? Highly unprofessional for a franchise branch that represents a Global company. I usually don't have issues with this branch, but had to highlight those 2 small...