I've always loved the food at kfc and the staff was always very helpful and respecting. But yesterday, there is an old Asian lady who is extremely rude and doesn't know how to serve customers. I was waiting there holding my baby and she didn't even came to the counter and served me but was continously ignoring me and was behaving like she is very busy in doing other stuff when it wasn't even busy or there were no other customers. After waiting and asking her for more than 15 minutes, there was another young lady who came and apologised and served me. This was really very rude and unacceptable. That old lady was behaving like she is the boss can show her tantrums and ignore customers. That is not acceptable. I hope that they do something about that. I've been working in front desk too and know how to serve and how does that feel to be insulted or being rude to others. I didn't shout at her or anyone yesterday but it really felt bad and disappointed.